Job Title: Credit and Collections Manager
Industry: Transportation and Logistics
Location: Mississauga
Type: Full-time, Permanent

Job Summary:

We are looking for an experienced Credit and Collections Manager to join a dynamic team in the transportation and logistics sector. This position provides the opportunity to lead a team in optimizing credit and collections processes, while overseeing payment collection and credit management strategies.

Key Responsibilities:

• Set and manage payment collection goals for the department.
• Monitor and collect past-due payments through client outreach via phone and email.
• Ensure accurate and timely collection of payments, resolving account discrepancies when necessary.
• Review accounts, payment history, and credit profiles to develop optimized repayment terms.
• Perform account and payment reconciliations to ensure accuracy.
• Maintain up-to-date aging reports, minimizing discrepancies and identifying uncollectible amounts.
• Address customer inquiries and resolve billing disputes to facilitate prompt payments.
• Manage the customer database to ensure accurate and reliable billing information.
• Conduct credit checks for new clients onboarding, following company protocols.
• Identify and escalate delinquent accounts for external collection if required.
• Suggest improvements to accounts receivable processes, identifying areas for optimization.
• Issue credit notes or invoice adjustments when necessary.
• Collaborate with third-party collection agencies to recover outstanding receivables.
• Lead and mentor team members, providing ongoing coaching and support.
• Perform other related duties as needed.

Skills & Competencies:

• Strong customer service and negotiation abilities.
• Excellent communication and interpersonal skills.
• Solid understanding of the full accounting cycle.
• Industry experience in transportation/logistics is an asset.
• Proficiency with Microsoft Outlook and Excel.
• Advanced data entry and keyboarding skills.
• Ability to work both independently and as part of a collaborative team.
• Goal-oriented with a focus on efficiency and accuracy.
• Reliable, trustworthy, and able to maintain confidentiality.

Qualifications:

• 5-7 years of experience in credit and collections, preferably in a fast-paced environment.
• 2-3 years of supervisory experience.
• Post-secondary education in Accounting, Business, or a related field is an asset.
• Certification related to credit and collections is an advantage.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.