Our client, in the nonprofit sector, is seeking a Bilingual Customer Service Agent to joing their team for a remote 2 week contract. 

The role involves handling inbound inquiries via email and phone, supporting users with account updates, and guiding them through self-serve tools such as discount codes and account changes. 

**IDEALLY CANDIDATES HAVE PREVIOUSLY COMPLETED A RELIABILITY CLEARANCE**

Roles and Responsibilities

• Respond to customer inquiries via email and phone using a ticketing platform

• Guide customers through self-service tools and resolve basic account update issues

• Use saved templates and forms to streamline responses and solutions

• Track and categorize inquiries for follow-up and trend reporting

• Perform data entry related as needed

• Maintain professionalism and a helpful tone on calls and written communications

Qualifications and Skills

• Prior customer service experience, ideally in a remote or tech-enabled environment

• Excellent verbal and written communication skills

• Friendly, professional phone manner

• Strong attention to detail and ability to follow up on multiple inquiries

• Comfortable with basic computer tasks: ticketing systems, web forms, data entry

• Bilingual (English/French)

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.