On-site Position: 5 days per week
Job Summary
As the Executive Director, Fulfillment Operations & Logistics at Bayshore Specialty Rx, you will be a key member of the Senior Leadership Team with full P&L accountability, reporting directly to the Managing Director. In this pivotal role, you will oversee the Diabetes Express and Sterile Compounding business, fulfillment operations, logistics, call centre, and supply chain processes.
You will play a crucial role in driving strategic business growth while enhancing efficiency and scalability across operations. You will manage Bayshore’s medical device, drug, and medical supply distribution across multiple sites, and spearhead technology innovation and process improvements.
This position involves leading and mentoring business leadership and warehouse staff, optimizing workflows, and ensuring compliance with regulatory requirements. Strong organizational, problem-solving, and leadership skills are essential for success in this operational role.
Responsibilities Include:
- Set strategic direction for fulfillment operations, shared services, and transformation activities across various businesses.
- Act as a thought leader, constructive disrupter, and role model to drive change as we continue our delivery evolution with strong focus on automation, speed to value, agility, and end-to-end customer journey.
- Optimize performance and workforce management to maximize productivity across business and warehouse operations through the introduction of advanced technology and AI/Gen AI
- Own, maintain, and oversee business operations transformation roadmap, and work collaboratively with business leaders, IT, HR, and Finance to execute on projects.
- Stay knowledgeable on industry trends and bring outside-in perspective to how we solve problems and continuously improve business processes.
- Attract, develop, motivate, and retain high quality talent to deliver business objectives; create and sustain a high performing and inclusive culture.
- Working with our real estate, facility management and finance teams to evaluate current locations to determine needs for renovations to sustain our continued growth.
- Oversee daily operations to ensure efficiency and effectiveness, monitor key performance metrics for each operation, and plan changes to improve productivity.
- Monitor call center KPIs, handle lead management, and drive team success while maintaining a focus on exceptional customer service,
- Identify opportunities for improving customer service quality, and implement processes to boost customer loyalty and retention,
- Monitor actual vs forecasted performance; ensure financial plans are in place and managed to attain budgetary targets; lead multi-pronged corrective action programs to address budgetary challenges.
- Support the business leaders and RFP team on rebids or proposal developments when requested.
- Partner with Human Resources to develop the people strategy that will lead to high engagement candidate attraction and retention.
- Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
- Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, and Bayshore safety regulations and procedures.
- Accountable for developing and tailoring plans to drive results in the areas of safety, compliance, service delivery and
