POSITION SUMMARY

The Area Director, Home Care Solutions division, under the direction of the Director Regional Development, is accountable for all aspects of the region branch office operations including business development through marketing and sales, human resources, budget and finance, quality management, information systems, and the integration of directives from the National Service Centre and local health authorities.

DUTIES AND RESPONSIBILITIES

Branch Office Operations

• Organize Branch Office operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
• Implement and Support Company sponsored programs, such as clinical, marketing, risk management and so forth, in accordance with policy and process. Proactively suggest ideas for development of new programs to corporate and division support staff.
• Manage human resources with respect to strategic manpower planning, recruitment, selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies.
• Ensure that client care and service are delivered in accordance with local, provincial, and federal legislation and with Bayshore Home Health’s Code of Ethics, Statement of Client Right and Responsibilities and Standards of Practice; manage all contractual agreements and liaise with funding partners and clients.
• Collaborate in the implementation and maintenance of the office information systems and ensure the availability of local systems support.
• Lead the integration of client satisfaction initiatives; ensure that all client concerns and complaints are followed up and outcomes documented.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.

Business Development

• Develop and lead the implementation of annual business and marketing plans; monitor and evaluate outcomes in relation to defined goals and objectives; prepare and submit an Annual Report within two months of fiscal year end.
• Participate in the development and implementation of the corporate strategic business and marketing plans as requested.
• Promote Bayshore Home Care Solutions through participation in local healthcare or business committees as well as community events.

Financial Management

• Develop, implement and evaluate, in keeping with direction from the Director Regional Development, an internal financial system that is accurate and efficient.
• Prepare an annual budget and subsequently manage expenses in relation to revenue; analyze the ongoing financial status of the Branch to ensure that established financial goals are being achieved; complete monthly and annual financial reports as requested.

Quality Management and Continuous Improvement

• Lead the development, implementation and evaluation of the Quality Management System; coordinate continuous improvement initiatives.
• Arrange internal quality audits and reviews as requested by the National Service Centre.
• Complete all required Quality Management Reports.

Health and Safety

It shall be the responsibility of every Area Director to ensure that employees are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal regulations.

Every Area Director will co-operate fully with the Safety Representative/Joint Health and Safety Committee and ensure that all employees share responsibility to identify and solve workplace health and safety problems.