JOB SUMMARY 
The Administrative Assistant, under the direction of the Associate Program Manager, assists Case Managers 
with their day-to-day activities, as well assists throughout other areas of the program such as data requests, 
as needed.

DUTIES AND RESPONSIBILITIES
• Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions.
• Dealing with scheduling inquiries and appointment reminders.
• Participating in data integrity/file cleanup projects.
• Generating welcome letters and kit requests for new patients, if applicable.
• Cross functional collaboration with internal departments.
• When analyzing post visit reports, confirming if there’s a next appointment booked.
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
• Helping with meeting minutes and agendas.
• Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team.
• Adhering to Bayshore policies and procedures.
• Maintaining confidentiality of client and corporate information and discussing same only with appropriate Bayshore personnel.
• Completing other administrative tasks to support the team, as required.
• Track specific data and information for pharmaceutical companies as required in CRM.
• Assist with conducting Vendor Qualification audits, if applicable.
• Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third-party clinics or pharmacies, if applicable.
• Track and coordinates schedule with third party clinics (or pharmacies), if applicable.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Participate in ongoing internal and/or external continuing education activities.
• Complete any other tasks as requested