Role Responsibilities

Do you have a passion for making a difference? 

At the Assured Income for the Severely Handicapped (AISH) Office, we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program. 

Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence! 

Working closely within the AISH team your primary role as an AISH Generalist could involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals. In this busy environment with a high volume of case files, you'll be expected to provide quality service to clients who have varying levels of needs and abilities. The majority of interaction with clients will be over the phone and/or a contact center model; however, the ideal candidate must have strong and adaptive communication skills to be able to work well with persons with significant communication challenges and barriers. 

As well, you will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem-solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position. 

Qualifications

Requirements: 

Related university degree in Social Science, plus one year of related experience in social services, or equivalent as described below. 

Other education may include but not limited to Business Administration/Commerce, Finance, Justice, Criminology, Counselling, and Healthcare & Medical studies (e.g. Nursing).  

Equivalency:  
Related Diploma and two years of related experience, or related Certificate and 3 years related experience is required. 

Examples of relevant experience and assets: 

• Working with individuals with disabilities and vulnerable populations.   
• Understanding and applying trauma informed approaches 
• Effective written and verbal communication skills, including de-escalation strategies.  
• Ability to provide excellent customer service skills. 
• Experience managing a high volume of inbound and outbound communications including a call centre model, efficiently addressing inquiries, resolving issues, and ensuring client satisfaction in a fast-paced environment. 
• Experience in assessing and determining clients’ and applicable resources.  
• Experience working with numbers, performing quick calculations and understanding data sets.  
• Experience in using different databases, such as CXOne  

Please provide a cover letter outlining your experience in relation to the specified qualifications for this role.  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. 

Notes

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. 

Hours of work: 36.25 hours/week, Monday to Friday (8:15 am – 4:30 pm) work week. 

Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise in the location you apply to. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels. 

As a qualified candidate: 

• You were successful in the interview (pending reference and other pre-employment checks) but were not selected. 
• You may be considered for future opportunities in the same or a lower classification for a period of six (6) months from your interview date. 
• If you are contacted regarding other opportunities, it will be your decision whether to pursue these. 
• If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position. 

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted will be the responsibility of the candidate.  

Links and information on what the GoA have to offer to prospective employees. 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx 
• Public Service Pension Plan (PSPP) - https://www.pspp.ca 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits 
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca 
• Positive workplace culture and work-life balance 
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement 
• Leadership and mentorship programs