We are looking for a Inside Sales Customer Support with excellent communication and technical skills Agilus is recruiting for an Inside Sales Administrator in the Motor industry in a hybrid work environment in Markham, Ontario. The Inside Sales Administrative Support will be responsible for handling customer calls and emails. A day in the life: Accurately process and input customer orders promptly, ensuring timelines and deadlines are met Manage and maintain oversight of the status of quotes and orders throughout the entire process, from initiation (quote/order) to conclusion (product delivery). This encompasses various aspects such as related submissions, special price inquiries, expediting requests, queries, credit holds, orders awaiting clarification, and other factors potentially impeding the progress of quotes/orders Precisely handle credits and Return Goods Authorizations (RGAs) in a timely manner, adhering to departmental procedures Identify, communicate, and assist in resolving areas of concern pertaining to data entry, system glitches, customer service issues, training needs, or any other aspects posing potential disruptions to the overall customer service workflow Ensure ready availability to customers, managing and processing a substantial volume of phone calls or emails promptly and efficiently Maintain comprehensive customer files and data, encompassing pricing details, contracts, profiles, and records of both open and closed customer orders and inquiries. Actively pursue and stay updated on product and system knowledge enhancements Efficiently handle and arrange customer quotations and inquiries in accordance with departmental procedures and within specified timelines Perform any additional duties as required for the role, beyond those explicitly outlined here The successful candidate brings: Basic secondary education is required, but possessing post-secondary education would be preferred A minimum of two years' experience in a customer service or inside sales role, preferably within the industrial sector Proficiency in data entry and working with computer software (JD Edwards, Oracle, MS Office: Word, Outlook and Excel) Strong organizational and time management abilities Exceptional teamwork skills Outstanding customer service and relationship-building capabilities Exceptional written and verbal communication skills Bilingualism in French would be considered an asset What's in it for you: Parking on site Excellent company culture Payday every Friday! 4% vacation pay added to every paycheck This a contract to permanent opportunity. Additional perks once permanent including benefits and paid vacation Pay rate: $22- $25 hourly depending on experience Hybrid work schedule. Training will be conducted fully in office We want to connect with you! Please apply directly online Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.