We are seeking an experienced and dynamic IT Manager with 5–7 years of hands-on experience to lead and support our hybrid IT infrastructure spanning office-based, remote, and vessel-based operations. This role is ideal for a technically strong individual who can also lead a team, drive projects, and collaborate across departments to deliver robust IT services in a fast-paced environment.

Key Responsibilities

• Lead and manage the IT team to support day-to-day operations, project delivery, and long-term IT strategy.
• Administer and maintain Microsoft infrastructure, including Active Directory, DNS, DHCP, Azure AD, and Office 365.
  Oversee the IT service desk, providing support from Level 1 to Level 3, while mentoring team members and optimizing support workflows.
• Configure, manage, and troubleshoot complex network environments (TCP/IP, routers, switches, firewalls, NAS devices).
• Supervise the build, maintenance, and improvement of vessel test environments used for training and troubleshooting fleet systems.
• Provide technical oversight and hands-on support for cloud-based and hybrid IT environments.
• Manage and support shipboard communications systems, satellite connections, and marine navigation technologies.
• Ensure structured cabling and physical network installations follow best practices and safety standards.
• Apply strong knowledge of the OSI model and network routing protocols to improve network reliability and performance
• Maintain comprehensive documentation for IT systems, troubleshooting steps, and resolutions.
• Administer Microsoft enterprise tools such as Exchange, IIS, and related services within the Microsoft stack.
• Collaborate with senior leadership to develop and execute IT strategies that support business goals.

Leadership & Team Management

• Mentor and develop junior IT staff, promoting a culture of accountability, learning, and innovation.
• Allocate team resources effectively to meet operational demands and project timelines.
• Lead cross-functional IT projects, coordinating efforts with internal stakeholders and external vendors.
• Monitor performance, identify areas for improvement, and implement best practices in service delivery and system management.

Work Environment & Requirements

• Hybrid work model: combination of remote work, in-office presence, and onboard vessel support.
• Flexible availability, including occasional extended hours based on business needs.
• Ability to lift up to 60 lbs and navigate confined or elevated spaces aboard vessels as needed.
• Willingness to travel to ports and shipyards (valid driver's license required).

Qualifications & Skills

• 5–7 years of progressive experience in IT, including hands-on technical support and infrastructure management.
• Proven experience in leading teams, managing projects, and driving continuous improvement.
• Advanced proficiency in Microsoft environments and networking systems.
• Familiarity with maritime IT systems and vessel-specific infrastructure is a strong asset.
• Strong troubleshooting and analytical skills with a methodical approach.
• Excellent communication and interpersonal skills; ability to engage with both technical and non-technical stakeholders.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.