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Director of Workforce Planning - EN

Altis Recruitment

Toronto, Ontario

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    Save this job      2025-07-25

Director of Workforce Planning - EN

Altis Recruitment

Toronto, Ontario
 
Salary: Information unavailable
 
Our client, a leading global organization, is seeking a Director of Workforce Planning to lead and evolve their enterprise-level workforce management strategy. This role will oversee a team and work to ensure optimal resource allocation, support long-term growth, and enhance operational efficiency across multiple centers. 

This is a hybrid position, located in Toronto, ON. 

Responsibilities:
  • Develop and execute enterprise workforce capacity plans aligned with strategic business goals
  • Lead forecasting, capacity modeling, and workforce optimization initiatives
  • Analyze staffing trends, identify potential gaps, and recommend resource allocation strategies
  • Drive improvements in productivity, service levels, and cost efficiency
  • Oversee the creation of workforce dashboards, KPIs, and performance reporting
  • Collaborate with business leaders to align workforce strategies with demand forecasts
  • Manage a global team of workforce management professionals
  • Guide talent planning initiatives including recruitment, training, and skill development
  • Serve as a subject matter expert in workforce planning processes and technologies
Qualifications: 
  • 8+ years of leadership experience in workforce planning and capacity management
  • Bachelor’s degree in business or a related field
  • Proven ability to lead multi-location contact center workforce strategies
  • Strong analytical and data interpretation skills with experience in forecasting and planning tools
  • Excellent verbal and written communication with senior leadership
  • Experience managing virtual, cross-functional teams
  • Bilingual (French/English) preferred 


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.