À propos de ce poste

CAE Flight Services offers a comprehensive suite of services designed to optimize and enhance the operations of aviation businesses. We are seeking a dynamic Account Manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with key stakeholders in the aviation industry, including airlines, airports, and other aviation-related businesses. This role involves managing a portfolio of accounts, ensuring high levels of customer satisfaction, and driving revenue growth through strategic sales and business development efforts.

Location: Irving, TX or Montreal, QC (Hybrid Role)

Travel: 50%

Responsibilities:

Relationship Management

• Build and maintain strong relationships with key stakeholders, including airlines, airports, and other aviation-related businesses.
• Ensure high levels of customer satisfaction by addressing client needs, resolving issues, and providing ongoing support.
• Manage a portfolio of accounts, ensuring each client receives value from the solutions and remains engaged.

Sales and Business Development

• Identify and target potential clients within the region and develop strategies to attract and onboard new customers.
• Develop and execute a sales plan that aligns with the company’s goals, focusing on both short-term and long-term objectives.
• Meet or exceed sales targets and revenue goals by selling SaaS solutions to aviation clients.
• Analyze market trends, competitor activities, and customer needs to identify new business opportunities
• Assist clients in the onboarding process, providing training and guidance to ensure successful implementation and adoption of the software.

Strategic Planning and Execution

• Develop and implement a strategic plan for the region, aligning it with the overall company strategy and goals.
• Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions.
• Manage regional sales budgets, ensuring efficient allocation of resources to achieve sales targets.

Collaboration and Communication

• Work closely with other departments, such as product development, marketing, and customer support, to ensure a cohesive approach to client management and service delivery.
• Provide regular reports on sales activities, pipeline status, and revenue forecasts to senior management.

Essential Qualifications:

• Extensive experience (5+ years) in Account Management, preferably within the aviation industry or a related field.
• Experience in developing and implementing successful sales strategies. Ability to create and execute strategic sales plans to drive business growth.
• Experience in maintaining strong relationships with key clients and stakeholders. Proven track record of delivering excellent customer service and achieving high customer satisfaction.
• Experience in negotiating contracts and closing deals with clients. Strong negotiation skills to reach mutually beneficial agreements.
• Experience working closely with other departments such as marketing, product development, product delivery, and customer service.

Desirable Qualifications:

• At least 3 years’ experience in selling crew management solutions in the aviation industry.
• Previous experience working within the aviation industry, such as with airlines, airports, or aviation service providers.
• Understanding of the operational and business processes within the aviation sector.
• Fluent (written and verbal) in a second language.
• Experience in complex analytics software/AI/algorithms for planning, scheduling, and constraints theory.

La maîtrise de l'anglais est requise pour ce poste, car il implique la participation à des réunions et projets ayant une portée internationale, ainsi que des interactions avec des collègues ou clients situés dans d'autres provinces ou pays.

#LI-MS1

Type d'emploi

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Employeur offrant l’égalité des chances

CAE est un employeur souscrivant au principe de l’égalité des chances qui s’engage à favoriser la diversité, l’équité et l’inclusion. En tant qu’« Un CAE », nous prenons des mesures d’action positive pour garantir l’égalité des chances à tous les candidats, sans distinction de race, de nationalité, de couleur de peau, de religion, de sexe, d’identité et d’expression de genre, d’orientation sexuelle, de handicap, de neurodiversité, de statut d’ancien combattant, d’âge ou d’autres caractéristiques protégées par la loi.  

Si vous ne vous reconnaissez pas dans toutes les exigences énumérées dans l’offre d’emploi, nous vous encourageons néanmoins à prendre contact avec nous et à poser votre candidature. À CAE, tout le monde est invité à contribuer à notre succès. Si des aménagements raisonnables sont nécessaires pour participer au processus de candidature ou d’entretien, veuillez nous contacter à l’adresse suivante : rh-hr@cae.com.