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Bilingual Account Specialist - EN

Altis Recruitment

Mississauga, Ontario

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    Save this job      2025-05-24

Bilingual Account Specialist - EN

Altis Recruitment

Mississauga, Ontario
 
Salary: From 50,000 to 60,000 per Annum
 
County: 39
 

Bilingual Account Specialist

 Location: Mississauga, ON (Full-Time, Salaried), Hybrid

About the Role

As a Bilingual Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections. You will also collaborate with internal teams and external partners to enhance processes and improve the overall customer experience.

Key Responsibilities:

Customer Engagement & Collections

  • Contact customers to arrange payment on lease-end balances and follow up on outstanding agreements.
  • Mediate disputes between customers and dealerships, striving for solutions that maintain brand loyalty.
  • Provide exceptional customer service, responding to inquiries and ensuring all documentation is properly handled.

Process Improvement & Collaboration

  • Work closely with internal teams, including Remarketing and Collections, to optimize lease return processes.
  • Identify and escalate high-risk accounts (e.g., credit risk, high balances) while proposing mutually beneficial solutions.
  • Analyze data, identify trends, and recommend process enhancements.

What You Bring:

Education & Experience:

  • Bachelor's degree in Business, Finance, Economics, or a related field (preferred).
  • 2+ years of experience in remarketing, collections, or a similar role.

Technical Skills:

  • Strong data analysis and problem-solving skills.
  • Proficiency in Microsoft Office (Excel & Word).
  • Excellent verbal and written communication in French and English.
  •  

Professional Skills:

  • Negotiation & Conflict Resolution
  • Relationship Building
  • Time Management & Organization
  • Strategic Problem-Solving


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.