12-month contract 

Responsible for designing and developing the overall framework of digital learning experiences and using learning data to drive continuous improvement. This role ensures course content is aligned with established learning objectives, company goals and values, learner needs, and organizational standards. It also ensures learning solutions are effective, engaging, and impactful for employees.

Is this role right for you? In this role, you will:

• Develop a deep understanding of learner roles and needs to ensure learning solutions are relevant and effective.
• Champion a customer-focused culture to strengthen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design and advise on the overall framework, strategy, and structure of learning programs, ensuring alignment with learning needs and service level agreements.
• Collaborate with Business HR and stakeholders to establish learning objectives, program goals, and success measures.
• Create learning experience artifacts such as experience maps, wireframes, mock-ups, prototypes, storyboards, and scripts for stakeholder review, feedback, and executive approval.
• Develop content using learning design frameworks and authoring tools, including Articulate Rise, Articulate Storyline, Vyond, and Adobe Creative Cloud.
• Support learning needs assessments and ensure recommended learning solutions align with business goals and objectives.
• Provide ongoing project support to the Senior Manager, including reporting on project status, milestones, and potential risks.
• Monitor industry trends and learning best practices to continuously enhance the learner experience.
• Understand and apply the Bank's risk appetite and risk culture when making day-to-day decisions and carrying out responsibilities.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Previous banking experience (strong asset).
• Hands-on experience with Articulate Rise, Articulate Storyline, Vyond, and Adobe Creative Cloud.
• Strong knowledge of adult learning principles and instructional design methodologies.
• A post-secondary degree or diploma in Business, Human Resources, Learning, Education, or a related field.
• Knowledge of Bank policies, procedures, and operating practices.
• Strong project management skills with the ability to manage multiple priorities and meet tight deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Exceptional active listening and stakeholder management skills.