Requisition ID: 276933 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Workplace Operations Lead is a full-time role based at Scotiabank North in Toronto, responsible for delivering and continuously improving the workplace experience. The role supports employees and visitors through effective service delivery, community engagement, operational coordination and change management, while ensuring activities comply with governance requirements, internal policies and procedures.

Is this role right for you? In this role you will:

• Lead the delivery and continuous improvement of a welcoming, productive and consistent workplace experience for employees and visitors.
• Provide on-site and virtual employee support through Microsoft Teams, Workplace, Scotiabank Live, SharePoint and the Visitor Management System.
• Serve as the central point of contact for employees, internal partners and external visitors, responding to questions, feedback and service requests.
• Manage and report on floor capacity using OfficeSpace and other centralized workplace tools.
• Coordinate employee onboarding and offboarding activities, including building orientations, security badge requests, lockers, keys and access records.
• Maintain accurate security access information, liaise with building security and promptly escalate security concerns or suspicious activity.
• Develop and document day-to-day operational processes, procedures, service standards and feedback mechanisms.
• Identify workplace challenges and improvement opportunities, recommending solutions and supporting the implementation of operational changes.
• Coordinate meeting rooms, workplace technology, Town Halls, Social Committee events, visitor protocols and workplace tours.
• Partner with Building Services and Real Estate to resolve cleaning, HVAC, lighting, maintenance and other workplace issues.
• Oversee workplace supplies, mail distribution, deliveries and courier services.
• Participate in the Occupational Health and Safety Committee and support appropriate coverage for Fire Wardens, First Aid Attendants and Health and Safety representatives, while maintaining effective business controls and operating within the Bank’s risk appetite and risk culture.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• You have an undergraduate degree in Business Management, Operations or a related field.
• You have five years of relevant experience leading a team within the financial services industry.
• You have strong organizational skills and the ability to independently manage competing priorities in a fast-paced environment.
• You have excellent written and verbal communication skills and can work effectively with employees, leaders, business partners and external visitors.
• You have working knowledge of Bank accounting controls, organizational structure and operational processes.
• You have knowledge of Business Continuity Planning and compliance reporting.
• You have thorough knowledge of Microsoft Office applications, Power BI, OfficeSpace and visitor management software.
• You are flexible and adaptable, with the ability to respond to tight deadlines and critical service requirements.
• You are comfortable working in an office-based environment, moving across multiple floors and working non-standard hours when required.
• You are able to work from home on intermittent occasions, based on operational needs.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.