Business Operations is the integrator across the Canada business and the single-threaded owner of its operating model. You run the rhythm of the business for the Managing Director and the senior leadership team: the weekly SLT meeting and briefing, the field newsletter, Top Deals, and the Monthly Business Review across the divisions, plus the quarterly offsite and all-Canada town hall. You also carry the cross-organizational work with no natural home, from Canada's internal AI adoption to account plan completion. What you answer for is the portfolio itself: which forums exist, what each decides, and which get stopped.

The job asks for three things. AI first: redesign a mechanism around what AI can do, build the agent, and judge what its output can be trusted for. The newsletter and Top Deals already run this way. Then executive influencing: write the Canada business documents, facilitate senior leaders to a decision, and chase actions from people more senior than you. Then mechanism building: decide which forums exist and give structure to initiatives that arrive with no owner.
Basic Qualifications:
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in leading a divisional sales operations function or equivalent responsibilities supporting a mid-to-large scale multi-geographical high-tech sales organization
- Strong financial, analytical skills; extensive Excel and Microsoft Office expertise required.
Preferred Qualifications:
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience in influencing senior leadership through data driven insights
- AI certification or familiarity with using solutions that build agentic workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 93,700.00 - 156,500.00 CAD annually