Location: Montreal, QC, On-site
Language: Bilingual French and English, strong written and spoken communication required
Duration: 2-month contract

About the Opportunity
We’re looking for a Bilingual Office Technology Support professional to join a collaborative technology team within a leading professional services environment. You’ll provide hands-on support to employees, helping ensure they have the technology, tools and guidance they need to stay productive.

This is a people-facing technical role where you’ll build relationships with users while solving a variety of hardware, software and connectivity issues. From setting up PCs for new hires to troubleshooting day-to-day technology challenges, you’ll play an important part in creating a positive end-user experience.

What’s In It for You
You’ll gain exposure to a complex technology environment while working alongside experienced technology professionals. This is an opportunity to strengthen your troubleshooting skills, work with a broad range of devices and applications, and continue learning in a workplace that values collaboration, customer service and continuous improvement.

Your Responsibilities
• You’ll build and configure PCs for new hires and support asset and inventory management.
• You’ll troubleshoot Windows, Mac, iOS and Android devices, laptops, printers and other hardware.
• You’ll support Office 365 applications, email, network connectivity, remote access and wireless technology.
• You’ll manage multiple incidents and service requests while working toward established response times, SLAs and KPIs.
• You’ll provide clear technical guidance to users with varying levels of technical knowledge.
• You’ll identify opportunities to improve processes through simplification, automation and issue prevention.
• You’ll occasionally support after-hours troubleshooting, deployments or other offices as required.

Skills and Qualifications
• 1+ year of technical experience supporting hardware and networked applications in a large environment.
• 1+ year of formal Computer Science education or equivalent training.
• Hands-on experience with Windows, Mac, iOS and Android operating systems.
• Experience troubleshooting laptops and printers, plus proficiency with office productivity applications.
• Knowledge of incident, request and asset management processes, including ITIL methodology, SLAs and KPIs.
• Strong French and English communication skills, with a customer-focused and collaborative approach.
• Strong problem-solving, organization and time-management skills, with the ability to manage multiple priorities independently.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.