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Client Success Agent - FR

LRDG

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    2026-11-03

Client Success Agent - FR

LRDG

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Job description

LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.  
 
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.
 
 

Key Responsibilities:

Training & Evaluation Coordination

  • Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
  • Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.

Stakeholder Support

  • Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
  • Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.

Training Monitoring & Administration

  • Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
  • Maintain accurate learner, training, and evaluation information across applicable systems and tools.

Operational Improvement

  • Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
  • Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
  • Perform other related operational and administrative duties as required.

Skills and Qualifications:

  • College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
  • At least one year of experience in an administrative, operations, customer service, educational, or related role.
  • Strong written and verbal communication skills in English and French.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and follow-ups in a fast-paced environment.
  • Strong customer service and problem-solving skills.
  • Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
  • Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.

What we offer:

  • 3 weeks of vacation + 1 week of vacation during the holiday season
  • Health benefits and RRSP plan from day one
  • Flexibility - we offer flexible hours during the week
  • Hybrid work environment—2 days in the office and 3 days working from home
  • Company events throughout the year
  • Lively downtown office with coffee, snacks, and a gym!
$23 - $26 an hour
Additional information
 
Location: Hybrid
Status: Full-time, Permanent
Weekly working hours: 35 hours/week
Start date: As soon as possible
Hourly rate: $23-$26 per hour
 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

recruitment@lrdgonline.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About LRDG

Founded in Montreal, QC in 2002, LRDG is the leading developer and supplier of online language training technology solutions in Canada. At LRDG, we believe there is a better way to learn a language. We’ve created a more personal, interactive and unparalleled way to learn, while making sure the learner has all the support they need – no matter where they are. Being the trusted supplier and market leader for the Government of Canada, LRDG’s community allows learners from all over the world to achieve results that go beyond their expectations. Our language training specialists, pedagogical experts, and IT professionals form a diverse and strong team working towards one goal: to guarantee the highest levels of customer success and satisfaction.

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