Requisition ID: 277647

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. 

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. 

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. 

Let’s shape the future of banking together! 

The Fraud Detection Analyst contributes to the success of Tangerine Fraud Operations by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role helps protect customers and minimize financial losses while ensuring activities comply with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Analyze alerts generated by fraud detection tools to assess the likelihood of fraudulent activity.
• Investigate questionable transactions and activity across Tangerine products.
• Contact customers proactively and determine whether accounts should be blocked to prevent further fraudulent activity.
• Detect, investigate and mitigate fraud to minimize financial loss and customer impact.
• Respond to large-scale fraud attacks by identifying potential points of compromise and taking action to protect other at-risk products.
• Investigate new Mastercard acquisitions to assess application validity and risk.
• Review ad hoc fraud referrals and correctly mark confirmed fraudulent applications for monitoring and tracking.
• Identify, report and escalate emerging fraud trends and activities to management.
• Collaborate with other departments to resolve fraud-related inquiries and customer complaints.
• Support the Fraud inbound team, service-level standards, the Bank’s annual Fraud Plan and departmental business objectives.
• Apply the Bank’s risk appetite, risk culture and required operational, compliance, AML/ATF, sanctions and conduct controls in daily decisions.
• Participate in team initiatives, embrace new procedures and technologies, and take ownership of your ongoing learning and development.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• You have a high school diploma or equivalent.
• You have customer service experience, preferably within the financial services industry.
• You have strong analytical and critical-thinking skills, with close attention to detail and the ability to make effective decisions.
• You have proven interpersonal, verbal and written communication skills.
• You have strong problem-resolution skills and can take ownership of customer concerns through to resolution.
• You can apply active listening skills and appropriate acknowledgement when communicating with customers.
• You can work effectively in a fast-paced environment and navigate multiple applications and systems.
• You have working knowledge of basic PC applications, including Microsoft Word and Microsoft Excel.
• You can work independently while contributing effectively to an inclusive, high-performance team environment.
• You can work fixed shifts within a hybrid environment, including non-standard hours, weekends and statutory or general holidays; current departmental hours are Monday to Sunday, 8:00 a.m. to midnight, and are subject to change based on business needs. The role also requires the use of a headset.
• It would be an asset if you have post-secondary education in business or a related discipline, or previous Retail Banking, Advice Centre or Call Centre experience.
• It would be an asset if you have knowledge of systems supporting debit cards, credit cards and alternate delivery channel products, including TSYS, PRM, Citadel, DAWT, TYSY and TCS. Bilingual and unilingual opportunities may be available based on customer and business needs.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.