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Senior Regional Insurance Manager Contact Centre

Scotiabank

Toronto, ON

Senior Regional Insurance Manager Contact Centre

Scotiabank

Toronto, ON

Job description

 

 

 

Requisition ID: 277133 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose

 

The Senior Regional Insurance Manager contributes to the overall success of Creditor Insurance distribution across the Contact Centre, Virtual Advice Team, Retention teams and BNSIA, supporting the onboarding and coaching of teams that offer Scotia credit-related products for Retail Lending within the assigned region.

The role is responsible for ensuring individual goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives. The Senior Regional Insurance Manager also ensures that all activities are conducted in compliance with governing regulations, internal policies and procedures.

 

Key Accountabilities

 

  • Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Builds and maintains strong relationships with regional leadership teams across Retail and Small Business Banking direct and indirect channels, including Regional SVPs, RVPs, Vice Presidents, Regional Directors and Sales Managers. Influences management engagement and builds support for Creditor Insurance business growth within the assigned region.

  • Provides ongoing coaching, training and support to strengthen sales teams’ knowledge and understanding of creditor protection products, including product benefits, customer suitability, conditions, limitations and exclusions, as well as Sales Practices, best practices and internal policies.

  • Delivers engaging and motivating presentations at regional, district, group and individual meetings, with approximately 25 sessions per week, and participates in local client information and appreciation events and regional/channel events.

  • Acts as a key resource for regional sales leadership teams across distribution channels, as well as Field Coaching, Client Solutions Canada and designated Direct Branch Onboarding teams.

  • Collaborates closely with the Senior Regional Insurance Manager team within Insurance Canada to achieve regional objectives.

  • Assesses business data, information, industry trends and developments to support regional strategies, identify business opportunities and assist in resolving barriers to business growth.

  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations within their respective areas in accordance with Scotiabank’s Values, Code of Conduct and Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls. This includes meeting obligations related to operational, compliance, AML/ATF/sanctions and conduct risk.

  • Champions a high-performance environment and contributes to an inclusive work environment.

 

Dimensions

 

  • Partners with regional leadership across direct and indirect distribution channels, Field Coaching, Client Solutions Canada onboarding and Direct Branch Onboarding teams.

  • Supports the achievement of annual Creditor Insurance product penetration objectives.

  • Supports annual revenue and NIAT objectives within the assigned region.

 

Education / Experience / Other Information

 

  • 7+ years of significant sales experience within the financial services industry.

  • Strong sales management, relationship management and marketing skills.

  • Strong sales coaching skills with demonstrated presentation, facilitation and influencing abilities.

  • Strong interpersonal and communication skills, with the ability to translate key ideas and information into clear, effective messaging for sales teams.

  • Proven ability to build strong partnerships and communicate effectively with management and sales teams.

  • Highly motivated self-starter who can work effectively with minimal day-to-day supervision.

  • Thorough understanding of insurance and financial planning concepts.

  • Strong knowledge of Retail Banking direct and indirect sales and distribution channels, including the roles and objectives of key stakeholders and how the channels work together to support overall Bank objectives.

  • Strong knowledge of Scotiabank onboarding teams, including Client Solutions Canada (CSC) and Direct Branch Onboarding (DBO).

  • PFP, CFP and/or AMP designation is preferred but not required.

  • Bachelor’s degree or equivalent relevant work experience.

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

rochelle.mendonca@scotiabank.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About Scotiabank

The Scotiabank Veterans Network (SVN) is committed to supporting veterans, reservists, and military spouses by recognizing and valuing their unique skills and experiences. As a military-friendly employer, Scotiabank actively promotes the integration of veterans into civilian careers by offering a wide range of employment opportunities across the Bank.  SVN plays a key role in this effort, leading initiatives such as a mentorship program designed to support both current and transitioning veterans.

The team was instrumental in driving recent enhancements to Scotiabank’s reservist leave policy and organized the inaugural Valour and Vision Expo in Q4 2024, where industry leaders pledged to support veterans entering the civilian workforce.  In February 2025, Scotiabank proudly served as the lead Banking Sponsor of the Invictus Games, an international multi-sport event that aids in the rehabilitation of wounded, injured, and ill service members—both active and retired.

Additionally, SVN hosts a variety of events throughout the year, including leadership symposiums and annual Remembrance Day ceremonies, to honor and support the military community.

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