Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles. We empower people.

We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients.

If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.

What’s in it for you?

• Starting wage of $22.00 per hour, with gradual increase.
• Full-time employment opportunity
• Monday to Friday schedule, 8-hour shifts (0800-1600)
• Career advancement opportunities within GardaWorld
• Ongoing training and development to support your professional growth
• Professional and collaborative work environment
• Opportunity to work with one of Canada’s leading security organizations
• Location: North York, ON M3C 3E5

Portfolio Scheduler Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage
• Create and maintain employee schedules using management software
• Ensure all open shifts are filled while minimizing overtime costs
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs
• Administer schedule changes and staffing adjustments as required
• Monitor employee safety and operational compliance programs
• Escalate operational concerns, customer complaints, and service issues as required
• Maintain accurate scheduling records and operational documentation
• Participate in projects and initiatives that support the objectives of the Operations Centre

Portfolio Scheduler Qualifications

• Must have atleast High School Diploma or equivalent.
• Fluent in English, both verbal and written
• Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment
• Availability to work Monday to Friday, 8-hour shifts
• Ability to maintain confidentiality and professionalism at all times
• Must be legally eligible to work in Canada

This posting is for a position that is currently vacant within the organization.

If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.  

Interested in Portfolio Scheduler role? Apply now! 

SSTOR