ME
Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Opportunity
At Medavie, we are committed to improving the health and well-being of Canadians. Through collaboration, innovation, and a focus on continuous improvement, we are transforming how work gets done across the enterprise to better serve our customers, employees, and communities.
As a hands-on Enterprise Business Process Transformation Consultant, you will play a key role in advancing enterprise transformation by working with division experts to reimagine and modernize business processes through AI, automation, and digital capabilities. Working within the Enterprise Transformation Office, you will partner with leaders across the organization to identify opportunities, design future-state processes, and drive meaningful business outcomes.
What You'll Do
Lead and conduct process discovery and redesign initiatives, facilitating workshops with business leaders and subject matter experts to analyze current-state processes and define future-state solutions.
Partner with business and technology teams to develop implementation-ready business requirements and process designs.
Support enterprise transformation initiatives by identifying opportunities to leverage AI, automation, and digital capabilities to improve efficiency and customer experience.
Establish and maintain process governance standards, methodologies, and quality controls across the organization.
Define success metrics and support adoption efforts through change enablement, training, and ongoing performance monitoring.
Stay current with emerging technologies and industry trends, providing guidance on opportunities to enhance business operations through innovation and continuous improvement.
What you Bring:
Education & Experinence:
Education: Bachelor’s Degree in Business Administration, Industrial Engineering, Information Systems, Operations Management, Organizational Development, or related discipline. An equivalent combination of education and relevant experience will also be considered.
Minimum 5-7 years of experience in business process management, business analysis, operational excellence, process improvement, or enterprise transformation.
Experience facilitating workshops and collaborating with senior leaders and cross-functional stakeholders.
Experience documenting and designing business processes using BPMN, Lean Six SIgma or similar methodologies.
Experience developing governance frameworks, process standards, and operating models.
Knowledge of AI, automation, and digital transformation concepts and their practical application within business operations.
Strong business process analysis and redesign capabilities.
Ability to translate business needs into practical requirements and transformation solutions.
Strong facilitation, communication, negotiation, and stakeholder management skills.
Ability to collaborate effectively with business, technology, data, and delivery teams.
Understanding of responsible AI principles, data literacy concepts, and process governance practices.
Strong problem-solving skills, curiosity, and a continuous learning mindset.
Proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, and Visio.
Experience supporting enterprise-wide transformation or modernization initiatives.
Experience working with Agile delivery teams.
Certifications such as CBPP, BPMP, Lean Six Sigma, Agile, Design Thinking, Prosci, Microsoft AI-900, or related credentials.
Experience with Power Platform, Power Automate, Copilot Studio, or other automation technologies.
Language Requirement: English is required; bilingualism (English/French) is considered an asset
Reliability Status Clearance (Enhanced Level B), including fingerprinting, a criminal record check, and a credit check. You must have resided in Canada for at least 5 years and hold Permanent Resident or Canadian Citizenship status.
What's in it For You:
Influence enterprise-level decisions and help shape organizational priorities and outcomes.
Work directly with senior leaders and gain broad exposure across the organization.
Contribute to the development of key enterprise transformation, governance, and prioritization capabilities.
Enjoy a flexible, collaborative, hybrid work environment. Must be available for in-office meetings when required.
Be part of a culture grounded in accountability, respect, learning, and continuous improvement.
Access ongoing professional development and growth opportunities.
Pay Range: $88,200 - $110,200
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This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: