Associate, Customer Care – Barrie, ON
The Career you want.
As the Unilingual Customer Care Consultant, the successful incumbent will be responsible for providing exceptional
customer service in a timely and professional manner with the goal of maintaining lifelong customers.
 
What you will do.
 Respond to incoming telephone, online chat, and email inquiries in a timely and courteous fashion.
 Bring tech to life for inquiring Customers by matching needs to the right product & service solutions.
 Conduct outbound Customer calls to ensure post-sale satisfaction and offer cross-sell opportunities.
 Investigate issues where necessary and complete follow up with the customer.
 Resolve customer concerns in accordance with established policies and procedures.
 Accurately document customer calls and escalate customer concerns when required.
 Work with business partners (vendors) to resolve issues.
 Liaise with store managers, district, and regional staff as required to resolve customer inquiries and concerns.
 Mediate with credit card companies on customer account inquiries.
 Earn commission on applicable CE sales.
 
Skills we’re looking for.
 Fluent in English
 Part-time availability, able to work flexible hours (days, evenings and weekends)
 Minimum of at least 1 years’ experience in a customer service environment.
 Ability to work from home offering a strong internet signal, and uninterrupted, secure workspace.
 Able to work independently with minimal supervision.
 Exceptional written and verbal communication skills are essential.
 Strong interpersonal, organizational, and time management skills are necessary.
 Passionate about talking to people with strong problem-solving abilities.
 A polite and courteous telephone & written correspondence manner is imperative.
 Easily grasps new computer programs and processes.
 Formal customer service training is an asset.