Retail Bank Undergraduate Intern – Customer Care Center As a PNC Intern, you will participate in a "best-in-class" internship program. During this 10 week program, you will have the opportunity to gain exposure to a specific line of business, expand the tools you need to launch your career and complement your education with real-world job experience. Retail Banking provides deposit, lending, brokerage and insurance services and investment management and cash management products and services to consumer and small business customers serviced through our branch network, solution centers, ATMs, call centers, online banking and mobile channels. In 2018, a retail national expansion was launched designed to grow customers with digitally led banking and an ultra-thin branch network in markets outside of our existing retail branch network. During the internship you will learn about sales and relationship management and acquire a deep knowledge of PNC's Retail Bank. You will gain on-the-job experience by having the opportunity to service on of our Retail Banking segments. Travel to surrounding PNC locations in market may occur on a frequent basis. Each assignment is designed to give you challenging development opportunities helping to build your knowledge and skills. Customer Care Center: The Customer Care Center track develops the next generation of leaders for Retail through rotations across key retail segments with a focus on our Customer Care Centers. Our Customer Care Center consultants assist customers via phone, email and online chat, providing personable service to create a better customer experience without having to visit a branch. Interns will work alongside successful team leaders, interact with clients and experience a holistic view of how the Retail organization functions to obtain the knowledge and skills necessary to lead a team of Care Center consultants or serve in a key functional area of the Customer Care Center. The Customer Care Center track of the Retail Bank Summer Internship is located in Kalamazoo, MI. Learn more about PNC’s Internships by visiting www.pnc.jobs/students.