Description

Monday to Friday Day shifts 

Hour rate between $19.50 - $22.00

Potential work from home

Position Overview:

As a Customer Service Representative, you will the first point of contact for possible claimants who are calling for information related to a law suit. We are looking for candidates who excel in active listening and provide accurate information based on what we have available to direct claimant through the process. Due to the nature of the claim we will also be looking for candidates who exhibit empathy and offer appropriate level of support, while being committed to delivering exceptional customer service in a caring and considerate manner.

Responsibilities

• Deliver first class service by accurately assessing and responding to claimants needs, using sound judgment when recommending appropriate next steps.
• Respond to customer inquiries in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

•  Demonstrated passion for customer satisfaction excellence, ability to listen and understand individual experiences.
• Professional, empathetic and naturally caring conversational style
• Display tact and diplomacy in handling all levels of customer interaction
• English/Bilingual (French) 
• Interactive customer service environment required.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Computer literacy and familiarity with system navigation
• Positive attitude and demonstrated ability to get along with others
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice
• Ability to work all required shifts.

                       Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.