This is an a great opportunity (with a possibility of permanency) where you will be responsible for the processing/verification of claims, advances and supplier invoices for our clients in English and French. As well you will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims. 

Pay: $22.00/hour

Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.

Roles and Responsibilities

• Expense claim management in accordance with the relocation policy (verification and reconciliation of expenses)
• Analyze claims, advances and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinations
• Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
• Accurate and timely completion of invoice verification functions
• Deal tactfully with people in a wide variety of situations to convey a favorable corporate image
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify area of opportunity and utilize skill/ knowledge to suggest improvements
• Data entry
• Analytical and detailed oriented with effective time management skills
• Excellent administrative skills, including record keeping
• Understanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating procedures
• Provides direction/information to clients and from time to time service providers as required to ensure excellent coordination/execution of work with minimal disruption
• Assist General Inquiries team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
• Perform various administrative tasks to support the Contact Centre

Qualifications and Skills

• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Team player who is able to work with minimal supervision in a fast-paced environment
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision
• Must qualify for an enhanced reliability clearance
• Must pass a criminal record check
• Must be able to provide references
• Bilingualism (English/ French)

Nice-to-Haves

• College graduate or equivalent work experience
• Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset
• Familiarity with the accounts payable/receivable process.
• 1-2 years’ experience with the processing of client claims
• Previous experience in a customer support role through a contact center

Benefits
11 week contract to start, extension based on performance.
Long term this positions offers a competitive benefits and vacation package