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Customer Growth Strategy Consultant - R00344362 - Ottawa

Accenture

Ottawa, Ontario

Customer Growth Strategy Consultant - R00344362 - Ottawa

Accenture

Ottawa, Ontario
Salary: $33.39-$57.43

Job description

We Are: Accenture Song, a new breed of agency that is all about the Experience. For us, customer experience is not an add-on; it is foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us at: Accenture Song You Are: You are a growth strategist, problem solver, storyteller, and hands-on operator who is energized by helping clients answer hard growth questions. You are comfortable working through ambiguity, structuring complex business problems, and turning customer, market, competitive, and commercial insight into clear recommendations. You enjoy moving from strategy to execution, shaping growth opportunities, building business cases, supporting executive workshops, and translating ideas into practical roadmaps clients can act on. You bring experience in consulting, strategy, innovation, startups, venture-building, corporate strategy, or an adjacent field. You are highly comfortable using AI and GenAI tools to improve the speed, quality, and efficiency of your work, and you are curious about how new ways of working can make strategy delivery sharper and more effective. You will join Accenture Song Canada’s Customer Growth Strategy team, helping deliver client engagements focused on customer-led growth, innovation strategy, growth diagnostics, business case development, customer insight, operating model design, and transformation value realization. The Work: Support delivery of customer growth strategy engagements, including growth diagnostics, growth acceleration sprints, opportunity assessments, business cases, and transformation value realization workStructure ambiguous client problems into clear workplans, hypotheses, analyses, and executive-ready recommendationsConduct market, customer, competitor, and industry research to identify growth opportunities, risks, demand shifts, and strategic implicationsSynthesize qualitative, quantitative, behavioral, market, and digital signals into actionable customer and commercial insightsDevelop growth opportunity maps, value pools, prioritization frameworks, customer journeys, value propositions, and strategic roadmapsSupport innovation strategy work, including whitespace identification, new product / service / business concept development, opportunity validation, and growth portfolio prioritizationBuild business cases for growth opportunities, including market sizing, value drivers, investment requirements, risks, assumptions, and expected outcomesSupport operating model work for organizations looking to organize, govern, fund, and scale growth more effectivelyDesign and support client workshops, stakeholder interviews, executive working sessions, and internal strategy sessionsTranslate analysis and insight into compelling executive narratives, recommendations, and client-ready materialsSupport growth-related transformation work by connecting platform, data, AI, commerce, service, and operating model initiatives to measurable customer and commercial outcomesWork with senior leaders and cross-functional Accenture teams across Song, Strategy, Technology, Data & AI, Operations, and industry groupsApply AI tools and new ways of working to improve the speed, quality, and efficiency of research, analysis, synthesis, and content developmentContribute to reusable Customer Growth assets, methods, frameworks, thought leadership, case examples, and practice knowledgeSupport business development activities where needed, including account research, opportunity hypotheses, proposal materials, pursuit support, and executive briefing documentsHelp ensure deliverables are clear, rigorous, practical, and grounded in measurable client value

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

richard.a.murray@accenture.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About Accenture

Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.

You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.

We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.

We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.

We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.

Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.

Takes about 5 minutes

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