Bilingual Customer Service Representative (English/French) Role Open Now! Agilus by Synergie is recruiting for a Bilingual Customer Service Representative in the Imaging, Printing & Graphic Communications Industry in a hybrid work environment in Mississauga, Ontario. Are you a bilingual customer service professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and coordinating with multiple teams? We're seeking a Bilingual Customer Service Representative (English/French) to join a collaborative and supportive organization that values employee development, work-life balance, and long-term career growth. In this role, you'll serve as a key point of contact for business clients, ensuring a seamless customer experience from order placement through delivery and issue resolution. Total rewards: $50000.00 - $55000.00 annually Hybrid work model with 3 days in office and 2 days working from home Daytime schedule with no regular overtime requirements Supportive leadership team that invests in employee growth Opportunity to work cross-functionally with multiple departments Comprehensive benefits package starting on Day 1 Pension program with employer contributions and matching opportunities Long-term career development within an organization known for employee retention A typical day: Respond to customer inquiries via phone, email, and online platforms Monitor customer orders and provide timely updates on delivery schedules Resolve customer concerns and coordinate solutions through to completion Enter and maintain customer order information accurately within company systems Track shipments and investigate delivery-related issues Process returns, exchanges, and related documentation Collaborate with internal teams including operations, sales, production, and finance Ensure exceptional customer service through proactive follow-up and issue resolution Successful candidates will have: Bilingual fluency in English and French, both written and verbal 1 to 3 years of customer service, client support, or administrative experience Experience supporting business-to-business (B2B) customers Strong communication and relationship-building skills Excellent problem-solving and conflict-resolution abilities Strong organizational skills and attention to detail Proficiency with Microsoft Office and business software applications Experience with SAP or ERP systems is considered an asset This posting is for an active opening.