Are you passionate about helping people and delivering exceptional customer service? We are seeking an HR Services Representative to be the first point of contact for employees and retirees Agilus by Synergie is recruiting for a Human Resource Generalist in the oil and gas industry in a hybrid work environment in Calgary, Alberta. This is an exciting opportunity to join a collaborative HR team where you can build valuable experience, develop your expertise, and contribute to an outstanding employee experience in a fast-paced environment. This role is ideal for HR professionals who enjoy combining customer service excellence with operational HR support. Total rewards: $25.00 - $29.00 hourly Contract position September 14, 2026 – June 15, 2027 Hybrid work environment with two work-from-home days per week Opportunity to gain experience within a large, complex HR organization Opportunity to contribute to process improvements and service excellence initiatives Location: Downtown A typical day: Serve as the first point of contact for HR-related inquiries from employees and retirees Provide accurate guidance and support regarding HR policies, programs, procedures, and practices Manage employee lifecycle cases from initiation through completion, coordinating with internal HR teams as required Deliver timely and professional support through online portals, telephone, and chat channels Investigate and resolve inquiries while escalating complex issues to the appropriate stakeholders when necessary Maintain accurate records of employee inquiries and updates within case management and HR information systems Support the administration of various HR programs and initiatives for employees and leaders Identify opportunities to improve processes, service delivery, user experience, and operational efficiency Successful candidates will have: University degree in Human Resources, Business, or a related field Minimum 2 years of Human Resources or related experience At least 1 year of customer service or employee support experience Strong verbal and written communication skills with the ability to handle sensitive and confidential information Exceptional customer service mindset with a focus on delivering positive employee experiences Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment Experience with Workday, SAP, ServiceNow, or other HRIS systems is considered a strong asset This posting is for an active opening. Let's connect! Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.