Service Now ITSM,ITAM/SAM/HAM, CMDB, integrations, automation, and custom application development.

This role will be responsible for translating business requirements into scalable, maintainable, and secure technical solutions across the ServiceNow platform in collaboration with the BSA. The indiviual will support a broad range of ServiceNow capabilities, including IT Service Management (ITSM), IT Asset Management (ITAM), Software Asset Management (SAM), Hardware Asset Management (HAM), Configuration Management Database (CMDB), platform development, integrations, automation, and workflow.

A key focus of this role will be supporting the continued development and evolution of our ServiceNow-based asset and inventory management capabilities. The successful candidate will contribute technical expertise to initiatives involving hardware and software inventories, asset lifecycle management, CMDB data and relationships, discovery and data integrations, and the alignment of asset, configuration, and service data across the enterprise.

The role will work closely with Business Analysts, business stakeholders, technical teams, and other partners to understand business challenges, recommend ServiceNow best practices, and deliver solutions that align with enterprise architecture, development standards, security requirements, and governance practices.

In addition to hands-on development and technical solution design, the Senior ServiceNow Developer will provide technical leadership, mentorship, coaching, and day-to-day guidance to two junior developers. The successful candidate will serve as a technical subject matter expert across ServiceNow development, ITSM, integrations, CMDB, and IT asset management capabilities, while helping drive the continued maturity, scalability, and adoption of the ServiceNow platform.

• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Assists in the development of strategic plans.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan.
• Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.
• Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
• Builds exceptional relationships with internal and external stakeholders.
• Liaises with the business and the technology development and support groups.
• Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.
• Assess project impact, benefits, and risks when scope changes.
• Communicates and engages across stakeholder groups during construction and delivery of solutions.
• Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.
• Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.
• Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.

• Qualifications:

• Typically between 5 - 7 years of hands-on Service Now development and configuration experience in an enterprise environment.
• Strong hands-on experience with ServiceNow IT Service Management (ITSM) and solid understanding of core ITSM.
• Demonstrated experience with ServiceNow IT Asset Management(ITAM), including Software Asset Management(SAM), Hardware Asset Management(HAM), asset lifecycle and inventory management.
• Strong experience with Service Now development, including JavaScript, Business Rules, UI Policies, ACLs, Notifications and related platform components.
• Strong experience with the Flow Designer and Service Now automation capabilities.
• Demonstrated experience designing, developing, testing, and supporting Service Now integrations with internal applications, external systems, and third-party platforms.
• Strong understanding of Service Now application architecture, development standards, security, performance and platform governance.
• Experience participating in or supporting ServiceNow upgrades, releases, enhancements, and platform maintenance.
• Strong understanding and practical experience with the Service Now Configuration Management Database (CMDB), including configuration items, relationships, data quality, reconciliation, and integrations.
• Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
• Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint).
• Possesses a deep understanding and problem solving ability of information technology of various complexities.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.