Role Responsibilities

The Tax and Revenue Administration (TRA) division/Tax Services/Information Services branch is looking for a full-time Senior Tax Information Officer to join their team!

Reporting to the Senior Manager of Information Services, the Senior Tax Information Officer provides senior-level expertise within the Information Services contact centre to support the accurate, consistent and timely delivery of information and services across all tax programs administered by Tax and Revenue Administration (TRA).

Responsibilities include:

• Review and approve written responses prepared by Tax Information Officers, ensuring accuracy and alignment with legislation, policy, and procedures.
• Respond directly to complex, sensitive, or escalated enquiries through email and telephone channels.
• Perform detailed analysis of account information, financial data, and supporting documentation to assess accuracy of TRA actions.
• Initiate and approve complex account adjustments, including reassessments, transfers, penalty reversals and refunds.
• Process and approve complex, non-routine transactions affecting taxpayer accounts and records.
• Verify the accuracy of tax assessments and ensure correct application of legislation across programs.
• Provide guidance and mentorship to Tax Information Officers on complex enquiries, file handling and legislative interpretation.
• Maintain complete and accurate documentation to support decisions, adjustments and audit requirements.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking – Analyze financial issues from a ministry-wide perspective, considering interdependencies, long-term impacts and unintended consequences to support strategic decision-making.

Agility – Creates opportunities for improvement while effectively adapting to change and evolving priorities.

Drive for Results – Manage and prioritize tasks that have tight and competing deadlines, while efficiently reconciling and analyzing financial results.

Develop Self and Others -- Creates a shared learning environment by encouraging team development, integrating emerging methods, and supporting individual growth.

This link will assist you with understanding competencies.

Qualifications

Required:

• University graduation in Business or a related field plus 3 years progressively responsible related experience; or equivalent as described below.

Equivalencies:

• Related diploma plus 5 years directly related experience.
• Accounting designation and 1 year additional related experience.

Assets:

• Comprehensive knowledge of Tax and Revenue Administration (TRA) operational areas, including relevant policies, procedures, and program administration.
• Experience in general tax and revenue administration related roles.
• Strong working knowledge of TRA systems and workflow tools or comparable systems (e.g., ORACLE, TRACS, CTAX, CIMS, TEFS, 1GX, DRATS).
• Analyzing industry conditions and trends impacting stakeholders and tax administration.
• Ability to interpret and apply tax legislation, including calculations related to tax, interest, and penalties.
• Proficiency with Microsoft 365 tools to support communication, documentation, and workflow management.
• Ability to analyze financial statements and related financial information to support accurate assessments and decision-making.

A cover letter must accompany your application and should indicate how your previous work experience aligns with the qualifications and competencies required. Please provide clear examples of how you meet the criteria and skills required in your cover letter. Failure to provide a cover letter will lead to the application being screened out. A cover letter will be one of the ways to assess communication skills of candidates.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

Please also clearly outline your educational credentials, including the type of credential obtained (e.g., Master’s degree, Bachelor’s degree, diploma, or certificate) and the field of study.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work: 36.25 hours per week.

This competition may be used to fill current and future vacancies at this classification or at a lower classification across Alberta.

Final candidates will be required to undergo a security screening.

All costs associated with the recruitment process including documentation fees and travel expenses are the candidate’s responsibility. If documentation is requested from an applicant, out-of-province applicants can obtain the documents requested from the province they reside in.

Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance