Location: Toronto, ON, Hybrid, primarily remote with approximately 1 day on-site per month
Language: Strong written and spoken English required
Duration: 3-month contract to start, with the intention to transition to permanent
About the Opportunity
This is an exciting opportunity to step into a brand-new Process Administrator role with a regulatory organization serving the healthcare sector. Working across registration, customer service and information verification functions, you’ll help strengthen the accuracy, quality and consistency of critical operational data and processes.

Because this is a newly created position, you’ll have an opportunity to help shape how the role evolves. You’ll collaborate closely with customer service representatives, Team Leads and technical partners, bringing a detail-oriented lens to quality assurance while identifying practical ways to improve processes and service delivery.

What’s In It for You
You’ll join a collaborative, people-focused environment where integrity, innovation, well-being and continuous improvement are valued. This role offers exposure across multiple teams and systems, along with the opportunity to build strong regulatory operations experience and contribute ideas that can influence how work gets done.

The position offers $45.54 per hour for a 35-hour work week, with a primarily remote working model and approximately one day per month in the Toronto office.

Your Responsibilities
• You’ll review CRM and database records for accuracy, completeness and quality, correcting entries and identifying duplicate or missing information.
• You’ll perform quality assurance reviews of customer service calls, emails, applications and documentation, providing clear feedback on trends and improvement opportunities.
• You’ll monitor operational reports and key performance indicators to identify service challenges, data issues and potential learning needs.
• You’ll collaborate with Team Leads and cross-functional partners to strengthen processes, improve data quality and support staff training.
• You’ll review business processes for accuracy and adherence, speaking up when you identify gaps or opportunities for improvement.
• You’ll support system and process changes by sharing operational insights with technical and IT partners.

Skills and Qualifications
• 3+ years of experience in a similar operations, customer service, quality assurance, registration or administrative role.
• Post-secondary degree, with strong critical thinking, problem-solving and organizational skills.
• Experience in a call centre or CSR environment, or comparable experience reviewing applications, memberships, customer records or service interactions.
• Strong CRM and database experience, including confidence navigating multiple systems and reviewing data for accuracy.
• Demonstrated quality control experience and exceptional attention to detail.
• Strong written and verbal communication skills, with the confidence to raise concerns and provide constructive feedback.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint and Outlook, plus Adobe Pro and collaboration tools such as SharePoint, Teams and Zoom. Regulatory, healthcare or public service experience is considered an asset.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.