Location:
Ottawa, ON, Hybrid (8 days on-site per month)

Language:
Excellent written and verbal English communication skills

Duration:
1-year contract to start

Background Check Requirement:
Reliability Clearance required

About the Opportunity
Join a large, highly regulated organization undergoing a significant transformation of its enterprise service management capabilities. This opportunity is ideal for an experienced ServiceNow CMDB specialist who is passionate about building scalable, cloud-ready solutions that improve visibility, governance, and operational excellence.

In this role, you'll collaborate with cross-functional teams across cloud services, infrastructure, security, and service management to lead the implementation of a modern Configuration Management Database. Your expertise will directly influence how critical technology assets are managed, supporting reliable, secure, and efficient IT operations.

What’s In It for You
Work alongside experienced technical leaders on a high-impact enterprise initiative that will shape future service management capabilities. You'll gain exposure to complex cloud environments, collaborate with diverse stakeholders, and contribute to a workplace that values knowledge sharing, continuous improvement, and innovation.

Your Responsibilities
• You'll provide technical leadership for the implementation of a cloud-ready ServiceNow CMDB solution from planning through operational transition.
• You'll design and enhance CMDB architecture, including CI class structures, data models, identification and reconciliation rules, and Azure resource mapping.
• You'll configure and support Azure Service Graph Connector, Integration Hub, MID Server, import sets, transform maps, APIs, and automated data ingestion processes.
• You'll validate CMDB data quality, troubleshoot reconciliation issues, implement monitoring, and ensure accurate relationship mapping across cloud resources.
• You'll collaborate with technical and business stakeholders to facilitate workshops, define requirements, resolve implementation risks, and support project delivery.
• You'll produce technical documentation, operational runbooks, governance artifacts, and knowledge transfer materials to ensure long-term platform success.

Skills and Qualifications
• 5+ years of experience designing, implementing, configuring, or supporting ServiceNow solutions in enterprise environments.
• University degree or college diploma in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• 3+ years of hands-on experience with ServiceNow CMDB, ITOM Discovery, Service Mapping, CSDM, IRE, and Service Graph Connectors.
• Proven experience leading ServiceNow CMDB implementations or serving as a technical lead on complex ServiceNow initiatives.
• Strong experience with Azure cloud resources, cloud-to-CMDB integrations, CI data models, import sets, transform maps, Integration Hub, REST/SOAP APIs, and MID Server.
• Working knowledge of ITIL Service Asset and Configuration Management (SACM), CMDB governance, data quality management, and the full ServiceNow delivery lifecycle.
• ServiceNow certifications such as CSA, CIS-CMDB, CIS-Discovery, CIS-ITSM, or other related certifications are strongly preferred.
• Experience within regulated, financial, or public sector environments, combined with excellent communication, documentation, prioritization, and stakeholder management skills.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.