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Tier 2 User Safety and Risk Operations Agent - R00325961 - St. Catharines

Accenture

St. Catharines, Ontario

Tier 2 User Safety and Risk Operations Agent - R00325961 - St. Catharines

Accenture

St. Catharines, Ontario
 
Salary: $19.62-$19.62
 
Tier 2 User Safety and Risk Operations Agent – Accenture (St. Catharines, Ontario)Exciting opportunity with our large AI client!Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.We offer a $19.62/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.Why Accenture?Competitive starting wage of $19.62/hr plus $2,000 signing bonusComprehensive total rewards package including health, wellness, paid leave, and retirement benefitsFull-time positions (35–44 hours/week) with monthly scheduling flexibilityAnnual salary increases and recognition programs4+ weeks of paid training with ongoing coaching and supportInclusive work environment with active Employee Resource Groups and volunteer programsKey ResponsibilitiesContent ModerationEnforce platform rules through manual review and AI-assisted systemsHandle reports of harmful or policy-violating contentReview appeals and escalate complex moderation decisionsRisk & Abuse PreventionDetect and prevent scams, spam, and coordinated inauthentic behaviorInvestigate suspicious activity or account takeoversIdentify system gaps and recommend improvements to prevent abuseFraud Detection & InvestigationMonitor for fraudulent activities such as fake accounts, payment fraud, and chargebacksAnalyze fraud patterns and emerging trendsEscalate high-risk cases and collaborate with cross-functional teams for resolution

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

richard.a.murray@accenture.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About Accenture

Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.

You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.

We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.

We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.

We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.

Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.