Passionate about customer experience, dealer relationships, and team leadership? Our client is seeking a Customer Service Manager to drive service excellence and strengthen dealer partnerships. Agilus is recruiting for a Customer Service/Dealer Relationship Manager in the manufacturing and building material industry in Barrie, Ontario. What's in it for you: $120000.00 annually 10% annual bonus paid twice yearly Comprehensive Benefits Retirement Savings: Employee contributions available immediately; company matching begins after 6 months through a Deferred Profit Sharing Plan (DPSP), up to 4% Competitive paid vacation allotment 2 paid sick days annually, with unused days carrying over. Opportunity to join an established business with strong fundamentals and clear plans for continued growth in the near future. Accountabilities: Provide hands-on leadership by working closely with the Customer Service team to deliver real-time coaching, assess skill gaps, and drive ongoing development in technical capability, confidence, and performance standards while setting clear expectations for customer experience and behavior. Act as the primary technical and operational resource for products, systems, claims, and order management, ensuring end-to-end accuracy and accountability while reinforcing strong task management, prioritization, and follow-up across the team. Drive customer experience and quality control by upholding service standards aligned with brand expectations, conducting regular quality checks on claims and interactions, and managing escalations to ensure timely, accurate, and consistent resolution. Foster a high-performance, accountable team culture by driving continuous improvement, balancing productivity with quality outcomes, strengthening collaboration and trust, and leading regular touchpoints to track execution, progress, and development. Collaborate closely with the General Manager and cross-functional teams to provide clear visibility on performance, risks, and progress, while sharing customer feedback and operational insights to support operational stability and continuous improvement. You bring: 10+ years of progressive customer service experience, preferably within manufacturing or building components environments Demonstrated experience as a Customer Service Manager supporting dealer networks, dealer relations, or channel partners, with a strong focus on customer satisfaction, conflict resolution, and relationship management. 5+ years of experience managing a Customer Service department Strong hands-on experience leading customer service operations and teams Proven experience with CRM systems and customer service tools Excellent business communication skills, both verbal and written Demonstrated experience in training, coaching, and developing team members Ability to operate effectively in a fast-paced, operational environment focused on service delivery and continuous improvement This posting is for an active opening.