Role Responsibilities

Are you an insurance or regulatory professional looking for a challenging role where you can make a real difference for Alberta’s insurance consumers? Do you enjoy conducting investigations, interpreting legislation, and working with a wide range of stakeholders in a busy, fast-paced environment? If so, this may be the opportunity for you. Come grow your career with the Alberta Public Service!

Reporting to the Manager, Compliance, Insurance Regulation and Market Conduct Branch, you will exercise examiner authority under the Insurance Act and be responsible for conducting investigations and regulatory activities related to insurer market conduct. You will help ensure that insurers comply with legislation, regulatory requirements, and corporate governance expectations, while supporting the fair treatment of consumers — including responding to inquiries and complaints and supporting stakeholder understanding of emerging frameworks such as the Care First automobile insurance model.

As a Compliance Officer, you will be responsible for fulfilling Branch responsibilities including, but not limited to:

• Serving as a key point of contact for consumers and stakeholders — responding to inquiries and complaints about insurance rules, policies, rights, and the complaints process, and helping users navigate the Care First automobile insurance model.
• Providing regulatory advice and decision support to management, and preparing clear reports, briefings, and correspondence for senior leaders and elected officials.
• Supporting the development of bulletins and industry guidance and responding to requests for insurance information and basic data analysis.
• Conducting regulatory oversight, examinations, and compliance monitoring — reviewing insurer practices and records (remotely and, in rare circumstances, on-site) to identify compliance concerns, communicating findings, and recommending corrective or enforcement actions.
• Monitoring trends and identifying emerging risks in the insurance market.
• Administering regulatory processes and applications, including Medical Assessor requests, Insurance Council appeals, umpire selections, and automobile wording submissions.
• Conducting fair, thorough investigations of alleged breaches of insurance legislation — triaging complaints, assessing jurisdiction and scope, gathering and analyzing information, documenting findings, and presenting enforcement recommendations.
• Partnering with internal teams, other regulators (AIRB, AIC), and government departments, and maintaining accurate records of regulatory activities and outcomes.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies.

In this role, you will contribute to our team by demonstrating aspects of all the competencies, with particular focus on the following:

• Systems Thinking – Considers interrelationships and emerging trends to attain goals; seeks insight on the implications of different options; analyzes long-term outcomes with a focus on goals and values; and identifies unintended consequences of regulatory decisions.
• Creative Problem Solving – Focuses on continuous improvement and increasing breadth of insight; asks questions to understand a problem; looks for new ways to improve results and activities; explores different methods and shares learning; and collects a breadth of data and perspectives to make sound choices.
• Agility – Works effectively in a changing regulatory environment and takes initiative to change; takes opportunities to improve work processes; anticipates and adjusts to change; remains calm and composed in stressful situations; and works creatively within legislative and policy guidelines.
• Develop Networks – Works to maintain close relations with all stakeholders; identifies key stakeholder relationships; maintains contact with a range of interested parties; actively incorporates the needs of a broader group; and influences others through effective communication.
• Build Collaborative Environments – Facilitates open communication and leverages the skills and knowledge of others; genuinely values and learns from others; facilitates open and respectful conflict resolution; and recognizes and appreciates the contributions of others.

Qualifications

The position requires a university degree, or a two-year diploma in business or a related field, combined with related work experience. Related work experience includes insurance regulation, compliance, investigations, financial services, or the insurance industry.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

The following would be considered an asset:

• Experience conducting investigations or regulatory examinations.
• Knowledge of, and experience in, the insurance industry including property and casualty and/or life insurance or experience with an insurance regulator.
• A professional insurance designation such as Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP), Canadian Risk Management (CRM), Chartered Life Underwriter (CLU), or Fellow, Life Management Institute (FLMI); a CPA designation; or a law degree.
• Working knowledge of the Care First automobile insurance framework and associated consumer processes, and familiarity with the Alberta Standard Automobile Policy Forms and related insurance products.
• Understanding of privacy legislation (ATIA, PIPA, PIPEDA, HIA).
• Knowledge of insurance regulatory frameworks and compliance processes.

Directly related education or experience may be considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education. For example, a related two-year diploma combined with additional years of related experience will be considered.

A cover letter outlining how your experience relates to the qualifications and assets listed above is required and will help us to better understand your fit for this role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

There are two Permanent full-time position working 36.25 hours per week, Monday to Friday (In-office). Location is in the Terrace Building, 9515 107 Street NW, in downtown Edmonton.

Candidates may be asked to participate in a written assessment.

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill current and future vacancies at equal or lesser classification across the Government of Alberta.

Final candidates will be required to undergo a security screening.

• Final candidates will be required to undergo a criminal records check (CRC).
• Applicants being considered for this position will be required to complete a Level 1 Security screening as part of the pre-employment checks for this position.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What the Government of Alberta has to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.