Back


 Back to Home Page

Job Detail

GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k

GardaWorld

Edmonton, Alberta

Please login to apply for this job.

    Save this job      2026-07-12

GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k

GardaWorld

Edmonton, Alberta
 
Salary: Information not available
 

About GardaWorld

Give a new vision to your career with ECAM Customer Service Supervisorn in Edmonton

ECAM, a GardaWorld company, is transforming the way businesses protect their people and assets. As the largest video monitoring provider in the country, we safeguard sites nationwide using cutting-edge technology, industry-leading speed of deployment, and a dedicated team making a real impact every day. 

We’re growing, and we’re looking for top talent to join our team in Edmonton. 

If you thrive in a fast-paced, high-tech environment, take pride in delivering quality work, and are motivated by making a meaningful difference, this is your opportunity to be part of something bigger. 

What ECAM Brings to You as a [job title]

  • Competitive salary and comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • Ongoing leadership coaching and training.
  • Work with an industry leader in security and technology solutions.
  • Collaborative and supportive team environment.
  • Opportunity to lead high-performing national teams.

What Your Days Will Look Like

  • Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections.
  • Foster a positive, accountable, and high-performing team culture.
  • Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development.
  • Recruit, onboard, coach, and develop Team Leaders and team members.
  • Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required.
  • Ensure appropriate staffing levels to meet operational and customer service demands.
  • Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams.

What We're Looking For

  • Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment.
  • Proven ability to lead, coach, mentor, and develop high-performing teams.
  • Strong communication, interpersonal, and conflict resolution skills.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Customer-focused with strong decision-making skills.
  • Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools.
  • Experience interpreting operational metrics and using data to drive performance improvements.

    The opportunity is real. The team is ready. Your move. 

    Hop on with ECAM, apply now! 

    SSAlarm

    Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position. 

    This posting is for a position that is currently vacant within the organization. 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

audrey.beauregard@garda.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

About GardaWorld

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer GardaWorld has job opportunities for Veterans, Reservists, and their spouses near bases and in communities all across Canada. From Big cities to small towns, GardaWorld has a place for you.