The RSM Associate plays a critical role in converting new business into funded, active client relationships. Partnering closely with the Regional Sales Managers (RSM), this role owns the onboarding journey end‑to‑end, ensuring a smooth, accurate, and professional experience while strengthening relationships with Private Bankers to support continued sales growth.
Key Responsibilities
Delivers proactive sales support to sales teams and internal partners, driving stronger results and enhancing the overall customer experience
Manage client onboarding administration by processing account opening documentation, transfer forms, account maintenance requests, and related paperwork accurately and efficiently
Liaise directly with clients post-sale to collect outstanding documentation, provide updates, and move accounts through onboarding to completion
Partner closely with RSMs to support sales conversion by ensuring all post-sale administrative steps are completed quickly and without friction
Review documentation for completeness and accuracy to minimize deficiencies, delays, and rework
Coordinate and track onboarding progress through consistent follow-ups with clients and internal stakeholders
Provide sales support to RSMs, Private Bankers, and other partners to help drive business results and improve conversion outcomes
Build and maintain strong relationships with Private Bankers and other partners to enhance collaboration, trust, and ongoing sales effectiveness
Coach and guide Private Bankers and other partners on onboarding requirements, documentation standards, and process best practices
Deliver a high-quality client experience through responsive, knowledgeable, and professional service during the onboarding journey
Stay current on products, processes, and regulatory requirements to ensure accurate handling of client accounts
Contribute to the continuous improvement of processes and procedures
Assist with preparation of client materials such as onboarding documentation packages or supporting sales proposals where needed
Organize and manage workflow effectively to ensure accuracy, completeness, and timely execution across multiple onboarding files
Collaborate with internal partners to remove roadblocks and support efficient onboarding execution
Support reporting, tracking, and process improvements by maintaining organized records and contributing to workflow enhancements
Contribute to broader sales and onboarding initiatives (e.g., training support, process updates, or program execution) as needed
Broader work or accountabilities may be assigned based on business needs and priorities
Additional Requirements:
2–3 years of relevant experience, along with a post-secondary degree in a related field, or an equivalent combination of education and experience
2–3 years of relevant experience and/or industry certification in a related field, or an equivalent combination of education and experience
Strong product knowledge and specialized expertise
Effective verbal and written communication skills
Strong organizational and time management capabilities
Proven ability to collaborate and work effectively within a team
Solid analytical and problem-solving skills
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
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We’re proud to be the official bank of the Canadian Defence Community – and that goes beyond supporting your financial well-being. We value the skills you’ve earned in the military, and we’re here to help as you move into the next stage of your professional life.
BMO is a top ten North American bank that provides personal and commercial banking, global markets and investment banking services to 13 million customers and clients. Founded in 1817, we’re driven by our Purpose: Boldly Grow the Good in business and life. BMO has established itself as a destination for top talent, with an employee experience that’s built on personalized career development opportunities, a performance-driven winning culture, competitive rewards and benefits, and a deepcommitment to the health and well-being of our people.
If you’re ambitious, curious, creative, and eager to make an impact, you should consider BMO as a place to build your career.
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