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Network Operations Subject Matter Expert - R00339138 - Ottawa

Accenture

Ottawa, Ontario

Network Operations Subject Matter Expert - R00339138 - Ottawa

Accenture

Ottawa, Ontario
 
Salary: $74000-$124000
 
We are:The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.Stronger together!The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.The value for our clients and our peopleFor our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.You are:An experienced Network Operations Subject Matter Expert - CiscoThe Work:As a subject matter expert, you will act as the level 3 engineer supporting a Government of Canada Crown corporation with global operations. You will advise the client in complex issues, architectural recommendations, and mentor junior staff. Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect). Automate configuration and compliance checks with Ansible/Python; manage golden configs and CI pipelines. Lead P1/P2 network incidents, perform packet captures, and drive RCA with corrective actions. Define monitoring KPIs, telemetry, and synthetic tests; maintain runbooks and topology diagrams. Collaborate with Cloud/Security teams on service onboarding and resilience patterns; support DR testing.Ability to work shifts/on-call; comfort working on-site in high-security environments.In office requirement of minimum 3 days at Accenture office. Key Responsibilities:· Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). · Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands. · Work includes L2/L3 support including advanced and expert troubleshooting of Data Network Technologies· Working with cloud architects and infrastructure teams to evaluate application and technology landscape· Understanding cloud and network best practices combined with guiding principles· Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.· Understands the strategic direction set by senior management as it relates to team goals.· Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

richard.a.murray@accenture.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About Accenture

Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.

You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.

We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.

We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.

We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.

Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.