Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics.You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary. Scope of the RoleFull ownership of a single large-scale sales or client operations program within a defined geographyAccountability for revenue performance, productivity, quality, client outcomes, and operational deliveryDirect collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HRStrategic influence over go-to-market optimization, operational scalability, and continuous improvement initiativesResponsibility for governance, risk management, and operational continuity Key ResponsibilitiesPerformance ManagementOwn total program performance against sales targets, client success measures, SLAs, and KPIsEstablish and run effective governance forums, performance reviews, and business rhythms to drive resultsIdentify performance gaps and lead corrective action plans using data driven- insightsClient and Stakeholder EngagementLead ongoing client and internal stakeholder engagementDrive optimization of go-to-market strategies and execution modelsSet, calibrate, and manage goal achievement expectationsPartner with stakeholders to identify opportunities to expand scope, impact, and efficiency over timeOperational DeliverablesProduce regular operational and executive level- performance reports with insights and optimization recommendationsEnsure accuracy and timeliness of forecasting, reporting, and operational metricsMaintain accountability for financial processes including invoicing coordination and budget alignmentPeople LeadershipProvide career counseling and performance coaching to Sales ManagersEnsure appropriate staffing models, enablement, and support structures are in place to meet program goalsGuide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targetsEmployee Engagement & CultureDrive employee engagement, retention, and performance through strong leadership and clear accountabilityPartner with HR to execute people programs, talent planning, and succession strategiesEnforce client policies related to performance management, conduct, and workplace standards