Job Board - Job Detail: Altis Recruitment - Business Analyst

Business Analyst - SR

Altis Recruitment

Brampton, Ontario

Salary: From 70 to 90 per Hour

Location: Brampton, ON (Hybrid, 2 days per week onsite)

Language: English, strong written and verbal communication skills required

Duration: 12-Month Contract

About the Opportunity
We are recruiting for a Technical Business Analyst to support a large-scale Application Portfolio Modernization (APM) program within a public sector environment. This role is ideal for a Business Analyst who enjoys working at the intersection of business strategy, technology modernization, and enterprise platforms to drive meaningful transformation initiatives.

In this role, you will partner with business stakeholders, architects, developers, and platform teams to assess legacy applications, support modernization efforts, and enhance ServiceNow capabilities. You will play a key role in ensuring business needs are translated into effective technical solutions while contributing to enterprise architecture and application portfolio initiatives.

What’s In It for You
A chance to contribute to impactful modernization projects that support critical public services.

Exposure to enterprise-wide ServiceNow initiatives, including Enterprise Architecture (EA), Application Portfolio Management (APM), and CMDB.

A collaborative environment that values innovation, continuous improvement, and cross-functional teamwork.

Opportunities to work with experienced technology, architecture, and business leaders while expanding your ServiceNow expertise.

Your Responsibilities

You’ll lead requirements gathering sessions and document business and functional requirements, user stories, workflows, and process maps.
You’ll assess legacy applications and support migration strategies, including application retirement, re-platforming, and modernization initiatives.
You’ll provide functional support for ServiceNow modules, including Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM).
You’ll facilitate gap analysis, impact assessments, and stakeholder engagement activities to support project delivery.
You’ll coordinate and support User Acceptance Testing (UAT), training activities, and implementation efforts.
You’ll contribute to ServiceNow governance, process improvement initiatives, and platform enhancement projects.
You’ll collaborate with business, IT, and architecture teams to ensure alignment with organizational goals and technology standards.

Skills and Qualifications

5+ years of Business Analysis experience within enterprise technology environments.
Certified Business Analysis Professional (CBAP) designation in good standing with IIBA.
Strong experience with requirements gathering, process mapping, gap analysis, business documentation, and stakeholder management.
Experience supporting or administering ServiceNow, including CMDB and Enterprise Architecture-related capabilities.
Knowledge of ITIL processes, IT Service Management (ITSM), and enterprise platform support.
Proficiency with SQL or data querying tools for reporting, analysis, and troubleshooting.
Strong analytical, problem-solving, communication, and collaboration skills.
Experience with ServiceNow APM, Enterprise Architecture, ITBM, or CSDM is considered an asset.
ServiceNow certifications such as CSA, CIS-APM/EA, or ITIL v4 Foundation are considered strong assets.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

majella.de.freitas@altis.com

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.