Location: Hybrid, Canada (3 days per week, Tuesday to Thursday)

Language: Strong written and verbal English communication skills required

Duration: 2–3 month contract, with potential extension up to 6 months

Background Check Requirement: May be required

About the Opportunity
Are you an early-career IT professional who enjoys solving problems and helping people succeed with technology? This opportunity offers the chance to contribute to a large-scale Windows 11 migration initiative while gaining hands-on experience supporting a diverse enterprise technology environment.

Working within a collaborative and people-focused team, you will support end users through device upgrades, troubleshooting, and day-to-day technical assistance. This role is ideal for someone who enjoys interacting with users, learning from experienced IT professionals, and building their technical expertise in both Windows and Mac environments.

What’s In It for You
• Opportunity to gain valuable experience supporting a Windows 11 migration project
• Exposure to both Windows and enterprise Mac device environments
• Collaborative team environment with mentorship from experienced IT professionals
• Hands-on experience with Microsoft 365, VPN technologies, and enterprise desktop support
• A workplace that values learning, service excellence, and continuous growth

Your Responsibilities
• You’ll coordinate laptop upgrades, including scheduling deployments, collecting devices, and facilitating Windows 11 installations
• You’ll manage loaner device distribution and support equipment shipping for remote employees
• You’ll track deployment progress and maintain accurate documentation throughout the migration project
• You’ll provide Tier 1 helpdesk support by troubleshooting hardware, software, and connectivity issues
• You’ll assist users with VPN access, password resets, and general technical support requests
• You’ll escalate complex technical issues to senior IT team members when required
• You’ll support the configuration, deployment, and maintenance of Mac devices within an enterprise environment

Skills and Qualifications
• 1–3 years of experience in IT support, desktop support, helpdesk support, or a related technical role
• Diploma or higher in Information Technology, Computer Systems Technology, or a related field, or an equivalent combination of education and experience
• Strong knowledge of Microsoft Windows operating systems and desktop troubleshooting
• Experience supporting Microsoft 365, SharePoint, VPN connectivity, and enterprise desktop environments
• Proven ability to provide exceptional customer service and support non-technical users
• Strong organizational skills with excellent attention to detail
• Experience configuring and supporting Mac devices or macOS environments is considered a strong asset

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.