Job Title
Customer Communications Specialist

Location
Toronto, Ontario. Hybrid, with on-site presence as required

Job Type
Contract, full-time hours

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About the Opportunity

Our client in the public transit sector is seeking a Customer Communications Specialist to join its Marketing and Customer Experience team. This role plays a key part in shaping how customers and the public are informed, supported, and engaged across major transit initiatives, service changes, and customer experience campaigns.

Working closely with cross-functional stakeholders across communications, customer service, events, service planning, and incident response, you’ll help deliver strategic and customer-focused messaging across a variety of channels. This is an excellent opportunity for a versatile communicator who thrives in a fast-paced environment and enjoys balancing strategy, writing, and execution.

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What’s in it for You

You’ll contribute to meaningful public-facing work that directly impacts the daily experience of transit users across the city. This role offers exposure to integrated communications strategy, behavior change campaigns, and high-visibility public communications initiatives.

You’ll also join a collaborative environment that values creativity, adaptability, and strong stakeholder partnerships while offering the opportunity to work across digital, print, multimedia, and customer engagement channels.

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Your Responsibilities

• You’ll develop and implement integrated communications strategies that support major transit initiatives, customer outreach, and organizational priorities.
• In this role, you’ll write and edit a wide range of materials including communications plans, social media content, website copy, briefing notes, FAQs, and customer messaging.
• You’ll collaborate with internal stakeholders across communications, service planning, customer information, and incident response teams to ensure consistent and accurate messaging.
• You’ll support advertising, marketing, and customer behavior change initiatives through strategic planning and content development.
• You’ll contribute to multimedia and public-facing communications including signage, digital content, audio announcements, and campaign materials.

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Skills and Qualifications

• Experience in strategic communications, public relations, journalism, or corporate communications within a public sector or corporate environment.
• Post-secondary education in Communications, Public Relations, Journalism, or a related field, or an equivalent combination of education and experience.
• Exceptional writing, editing, research, and presentation skills with the ability to tailor messaging for diverse audiences.
• Strong understanding of communications planning, social marketing, digital communications, and customer engagement strategies.
• Proficiency with Microsoft Office and digital communications tools, with UX/UI knowledge and Google Analytics considered assets.

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Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

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Thank you for your interest.
Learn more about what it’s like to work with Altis: altisrecruitment.com/working-with-altis

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.