Application Deadline:07/10/2026

Address:33 Dundas Street West

Customer Solutions

Please note this role is a temporary assignment with an expected end date of mid-May 2027

Provides subject matter expertise to support the management and implementation of the project to wind down the Canada Emergency Business Account (CEBA), a federal government program that provided interest-free loans to support small businesses and not-for-profits during the COVID-19 pandemic.

• Manage CEBA email channel by responding to questions and requests based on established Standard Operating Procedures.
• Triage incoming emails to appropriate staff by reviewing each case to determine appropriate tier for resolution (Tier 2, French, etc) based on the level of investigation or response required.
• Investigate requests that are more substantial by gathering all relevant information and consolidating into standardized emails for CEBA Manager to review and communicate to appropriate stakeholders.
• Conduct daily huddles with CEBA Manager to advise on any updates coming from Export Development Canada (EDC) or other government resources, as well as any changes in bank policies.
• Identify and understand the purpose of the various systems and reporting requirements involving CEBA.
• Identify measures and factors needed to maintain consistency and standardization of responses.
• Adhere to established governance including any recommended reporting on overall volumes, status, and service levels objectives.
• Maintain up-to-date knowledge and understanding of CEBA processes, reports, FAQs and guidance.
• Adhere to established process and procedures to ensure smooth delivery and support levels.
• Contribute where possible to the development and enhancement of the SOP.

• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Executes work to deliver timely, accurate, and efficient service.
• Develops solutions and makes recommendations where possible based on an understanding of the business strategy and stakeholder needs.
• Participates in project design where possible to provides advice and subject matter expertise that facilitates achievement of required business results.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Supports change management activities when necessary to coordinate strategic business development initiatives and support implementation logistics.
• Broader work or accountabilities may be assigned as needed.

• Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Specialized product knowledge from work experience.
• General understanding of the business unit’s risk and regulatory requirements.
• Moderate knowledge of the business unit’s transaction fulfillment procedures.
• Working knowledge of process and/or project management.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

$50,100.00 - $93,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.