Location: North York, ON (On-site, Monday to Friday, 8:00 AM to 4:00 PM)
Language: Excellent written and verbal English communication skills required
Duration: 12-month contract
Background Check Requirement: Healthcare environment screening and reference verification required

About the Opportunity
An established healthcare organization is seeking a technically strong and service-oriented Network Support Analyst to join its Client Services team in a fast-paced support environment. This role plays a critical part in ensuring frontline staff and clinical teams remain connected through reliable technical support, responsive troubleshooting, and seamless system operations.

Working within a collaborative IT support team, you’ll provide Level 1 and Level 2 technical assistance across a broad range of technologies including networking, videoconferencing, Apple devices, Windows environments, and telecom systems. This is an excellent opportunity for someone who thrives in a people-focused environment and enjoys solving time-sensitive technical challenges that directly support patient care operations.

What’s In It for You
• Gain hands-on experience supporting a complex healthcare technology environment
• Join a collaborative team that values responsiveness, problem-solving, and continuous learning
• Build exposure across networking, telecommunications, Apple technologies, and end-user support
• Work in an environment where your technical expertise directly contributes to operational continuity and patient support
• Be part of a workplace that encourages accountability, teamwork, and professional growth

Your Responsibilities
• You’ll provide Level 1 and Level 2 technical support through phone, remote access, electronic communication, and in-person troubleshooting
• In this role, you’ll install, repair, and support hardware, software, Apple devices, and Windows-based systems
• You’ll monitor network and production systems, triage incidents, and escalate issues following established procedures
• You’ll support wireless connectivity, telecom systems, paging devices, and LAN cabling requirements
• You’ll document, track, route, and resolve support tickets within the call tracking system
• You’ll generate activity reports, maintain technical documentation, and stay current on system updates and changes
• You’ll collaborate closely with the Client Services team while independently managing competing priorities and urgent requests

Skills and Qualifications
• 3+ years of recent technical support experience within a healthcare, teleconferencing, or videoconferencing environment
• Strong experience supporting Apple products including Mac, iPhone, and iPad devices
• College diploma, university degree, or professional certification in a related technical field
• Excellent knowledge of Windows-based support environments, Microsoft Office, and iOS technologies
• Strong understanding of TCP/IP networking, IP networking concepts, and videoconferencing technologies
• CompTIA A+ and Network+ certifications, with Apple certifications such as ACMT or ACSP considered strong assets
• Strong organizational skills, customer service mindset, and ability to work effectively in a patient care environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.