Location: Ottawa, ON, On-site
Language: Strong written and spoken English required, bilingualism is considered an asset
Duration: Permanent
Background Check Requirement: Criminal background check and 2 professional references required

About the Opportunity

Altis Recruitment is partnering with a well-established organization in the funeral and cemetery services sector to hire an Administrative Assistant to support a collaborative Cemetery Services team. This newly created role was designed to provide day-to-day operational and administrative support to a group of Cemetery Counsellors, helping ensure families receive timely, compassionate, and professional service during important moments in their lives.

Working from the organization’s Ottawa office, you’ll be part of a close-knit and supportive team environment that balances professionalism with a positive and welcoming culture. You’ll collaborate closely with counsellors, funeral directors, and office staff while contributing to projects, file management, customer inquiries, and operational coordination across multiple locations.

What’s In It for You

You’ll join a people-focused workplace that values teamwork, open communication, and employee support. The team takes pride in maintaining a respectful, collaborative atmosphere with an open-door leadership style and opportunities to contribute beyond your core responsibilities.

This role offers excellent long-term stability, three weeks of vacation to start, RRSP matching up to 8% after six months, comprehensive benefits, annual clothing allowances, complimentary staff lunches, and free on-site parking.

Your Responsibilities

• You’ll provide day-to-day administrative support to Cemetery Counsellors, helping manage files, documentation, CRM updates, and client follow-ups.
• In this role, you’ll assist families with inquiries, status updates, and general support when additional assistance is needed.
• You’ll coordinate records, complete file reviews, and ensure documentation remains accurate and compliant.
• You’ll support projects related to website updates, pricing documentation, marketing initiatives, and internal communications materials.
• You’ll assist with marketing collateral, email communications, and handouts using tools such as Canva or similar design platforms.
• You’ll occasionally go on-site within the cemetery grounds to verify inventory, locate gravesites, and take photographs for records and client follow-up.
• You’ll collaborate with funeral directors and internal departments to ensure smooth communication and service coordination across the organization.

Skills and Qualifications

• 2+ years of administrative, office support or sales support experience.
• Professional and compassionate communication skills with the ability to support families in sensitive situations.
• Strong organizational skills and attention to detail in a fast-paced administrative environment.
• Experience using CRM systems, databases, or record management software.
• Comfortable creating or updating marketing materials using Canva, Adobe Express, or similar tools.
• Previous experience within the funeral industry, healthcare, or medical office environments is considered an asset.
• A proactive, outgoing, and team-oriented personality with the ability to work collaboratively in an office setting.

Note from the Hiring Manager

“We’re looking for someone who brings positivity to the team, genuinely enjoys helping people, and is comfortable balancing detailed administrative work with compassionate client support.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.