Role Responsibilities

Position Summary:
The Electronic Monitoring Community Liaison provides specialized operational, technical, and coordination support within Alberta’s Electronic Monitoring (EM) Program, with a primary focus on the Victim Notification Program.
This role sits at the intersection of technology, public safety, and community engagement. Working with a high degree of independence, the Community Liaison ensures reliable system performance, effective stakeholder coordination, and trauma informed support for victims in complex and high risk situations. Through strong partnerships across the justice system, this role contributes directly to public confidence, victim safety, and consistent provincial EM practice.

Key Responsibilities:

Victim Notification & Technical Support
•Serve as the primary technical support contact for participants in the Victim Notification Program, with emphasis on complex and high risk cases.
•Support participants in the program in their use of technology in a trauma informed, victim centred manner, ensuring alignment with legislative and program requirements.
•Provide real time technical troubleshooting and operational support to ensure reliable performance of electronic monitoring and notification systems.

System Monitoring & Incident Response
•Respond to alerts and support coordinated, timely responses with internal and external partners. 
•Monitor system alerts and program information to support the stability of technology. 
•Maintain situational awareness across interconnected systems to support informed operational decision making.

Stakeholder Engagement & Coordination
•Work closely with internal teams, justice system partners, and stakeholders to support consistent communication and coordinated responses.
•Build and sustain effective working relationships that support shared accountability across EM, victim services, and justice partners.

Program Improvement & Analysis
•Contribute to testing, validation, and implementation of system changes, provincial standards, and process improvements.
•Support continuous improvement initiatives that strengthen program effectiveness, consistency, and public safety outcomes.

Role Responsibilities (Continued)

Knowledge & Experience (what you bring):
•University graduation in a related field (e.g., victim studies, criminal justice, social work, sociology, human services, public administration) plus four years of progressively responsible experience in a related area. 
•Strong understanding of electronic monitoring technologies and their application in a public safety or justice context. 
•Demonstrated experience working in high risk, sensitive, or victim centred environments. 
•Knowledge of trauma informed practices and the ability to apply them in operational settings. 
•Proven ability to work independently, manage competing priorities, and make sound decisions in complex or ambiguous situations. 
•Strong communication, problem solving, and analytical skills to support system performance and stakeholder coordination.

APS Competencies (demonstrated in this role):
•Creative Problem Solving: Analyze issues, share learnings, and test new approaches to improve EM practice.
•Agility: Prioritize and pivot while meeting Branch and program goals.
•Build Collaborative Environments: Foster trust and clarity with staff, districts, and external partners.
•Systems Thinking: Anticipate upstream/downstream impacts across Community Corrections and justice partners.
•Develop Self and Others: Demonstrate a commitment to learning, professional growth, and capability development.
•Drive for Results: Deliver reliable outcomes aligned with departmental objectives and public safety priorities.
•APS Competency Model: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them.

Drive for Results: Takes and delegates responsibility for outcomes.

Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.

Develop Networks: Makes working with a wide range of parties an imperative.

Develop Self and Others: Continuously improving own skills, knowledge, and abilities, as well as fostering the growth and development of others.

Qualifications

Requirements:
University graduation in a related field (Victim Studies, Criminal Justice, Social Work, Sociology, Human Services, Public Administration etc. ), plus 4 years of progressive, related experience; or equivalent as described below.

Equivalencies:
Directly related experience or education considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

Valid driver’s license and the ability to travel are required for this position.

Assets will be:
•    Related experience in a justice, corrections, public safety, or victim-serving environment.
•    Previous experience in environments involving high-risk, sensitive, or crisis-driven situations
•    Practical experience applying trauma-informed approaches 
•    Previous experience working directly with victims of crime or individuals impacted by violence
•    Previous experience in a role requiring coordination with multiple justice system partners

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

There is one permanent, full-time position available that will be working 36.25 hours per week, Monday to Friday.

A cover letter is required and will be used as a screening tool to assess writing and proofreading abilities.

Please ensure your resume highlights how your previous work experience is related to the qualifications and requirements for this position. Please clearly state the employment dates on your resume with the month and the year.  

Final candidates will be required to provide a Fingerprint Based Criminal Record Check. Any associated costs will be your responsibility and you are only required to provide this check if requested. We cannot accept on-line Criminal Record Checks, from a non-Policing Agency.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.
•    Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Pension plans: 
     •Public Service Pension Plan (PSPP) - https://www.pspp.ca
     •Professional learning and development - https://www.alberta.ca/professional-development-support-directive
     •Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
     •Positive workplace culture and work-life balance
     •Leadership and mentorship programs