The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ)
Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga.
If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.
• Salary between $63,000 - $77,000 annually
• Full health and benefits package
• Paid training and leadership development opportunities
• Career growth within a global organization
• Exposure to airport operations, aviation, and customer service leadership
• Inclusive and collaborative work environment
• Lead daily airport operations to ensure efficiency, safety, and service excellence
• Drive operational performance and achieve productivity and quality targets
• Support and coach frontline teams in a fast-paced airport environment
• Improve workflows and operational processes to enhance customer experience
• Collaborate with airport stakeholders and internal teams
• Monitor operational KPIs and support continuous improvement initiatives
• Resolve operational issues quickly to maintain seamless operations
• Ensure compliance with operational and aviation security procedures
• Post-secondary education or equivalent professional experience
• 1 to 3 years of leadership or operations management experience
• Strong leadership, communication, and problem-solving skills
• Experience working in fast-paced operational environments
• English is required; French is considered a strong asset
No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.
Vacancy Status: This posting is for a current position within the organization.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
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GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer GardaWorld has job opportunities for Veterans, Reservists, and their spouses near bases and in communities all across Canada. From Big cities to small towns, GardaWorld has a place for you.