Reporting to the Director of Sales, we are in search of a dynamic Sales & Reservations Coordinator who is responsible for supporting and assisting the Sales and Front Office departments in managing and maintaining corporate, group and catering business. The ideal candidate will have a keen ability to provide the highest level of customer satisfaction and support to external clients and internal partners, serving as liaison between the Sales, Events, Front Office and other departments at the hotel.
Responsibilities:
Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
Be one of the first points of contact for incoming leads and inquiries, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué via all avenues of communication.
Assist with site inspections and tours.
Reservation & Inventory Management:
Billing & Accounting:
Support the hotel Sales and Events Managers, when required, by preparing proposals and contracts, and completing essential administrative tasks related to booking events and groups.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a sharp focus on detail.
Work diligently to complete assigned tasks and responsibilities, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Qualifications:
Benefits (Full-Time Associates Only):
Why Join Concord?
Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life.
We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.
All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
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The Westin Ottawa & Delta Hotels by Marriott Ottawa City Centre are located in beautiful downtown Ottawa with scenic views of the Rideau Canal and Parliament, and just steps away from the ByWard Market and North America's first Pedestrian Promenade, Sparks Street! We offer a wide range of opportunities within the hotel from Food & Beverage, Guest Services, Housekeeping, Engineering/ Building Maintenance, Security, Culinary and much more.
Marriott Internationals Purpose statement as always been “To Open Doors to Opportunity” and we live by this in our everyday culture and community partnership. Marriott offers growth opportunities and personalized development/ mentorships through our Learning & Development team to ensure you are reaching your full potential and always moving towards new heights!