Role Responsibilities

Reporting to the Manager, Common Service Delivery (CSD), the AISH Application Team Lead and AISH Adjudicator Team Lead provide leadership, direction, and subject-matter expertise to program and administrative staff responsible for processing Assured Income for the Severely Handicapped (AISH) applications and determining general, medical, and financial eligibility.

As key members of the CSD AISH Leadership Team, these roles contribute to the development and implementation of operational plans and procedures; support change management related to program direction; and conduct environmental scanning to identify service delivery impacts and ensure quality client service standards are maintained. Both positions support management with staff recruitment, achievement of strategic and business objectives, and representation of the department at internal and external working groups and committees.

AISH Application Team Lead
This position provides direct supervision to the CSD AISH Supervisors and Program Eligibility Assessors, and serves as a program expert to the team and other internal and external stakeholders. The AISH Application Team Lead provides consultation on policy/regulation interpretations to staff and represents the Ministry in consultations related to the AISH applications with various community and ministry partners. This position ensures the program services are delivered in accordance to accepted practices and within the guidelines prescribed by Ministry policy, procedures and legislation. The AISH Application Team Lead represents the director at appeal hearings related to eligibility decisions and completes administrative reviews for genera and financial eligibility decisions.

AISH Adjudicator Team Lead 
This position provides direct supervisor to a team of Adjudicators who determine medical eligibility for the AISH program and who are located throughout the province. The focus of the AISH Adjudicator Team Lead is to support staff in completing eligibility decisions and appeals related processes within a specific time frame, in accordance with accepted practices, and within the guidelines prescribed by legislation and Ministry policies and procedures. You will also be expected to adjudicate applications and participate in appeals activities, when required.

To be successful in these roles, candidates will demonstrate:

• Strong leadership, communication, and interpersonal skills
• Ability to prioritize and manage multiple assignments in a fast-paced environment
• Well-developed research, analytical, and problemsolving skills
• Proficiency with digital tools and operational systems that support electronic, paperless case management
• A commitment to quality service delivery and continuous improvement

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking - Shapes APS goals with a view of entire network.
• Drive for Results - Works to remove barriers to outcomes, sticking to principles. 
• Develop Self and Others - Encourages development and integration of emerging methods. 

Qualifications

Minimum Recruitment Standard

• Bachelor of Social Work and 1 year related experience or equivalency.

Equivalencies

• Masters of Social Work and some related experience; or,
• Related university degree and 3 years related experience; or,
• Related diploma and 4 years related experience; or,
• Related certificate and 5 years related experience.

This position requires the following skills and experience: 

• Strong interpersonal and problem solving skills to develop and maintain, excellent collaborative relationships with team members and internal/external stakeholders.
• Excellent consultative, analytical, and decision-making skills.
• Knowledge of government and Ministry strategic directions and goals, particularly as they relate to branch and unit mandates. 
• Strong leadership skills to provide direction to diverse groups and to ensure outcomes that support organizational goals and objectives. 
• Understanding & application of theoretical knowledge pertaining to leadership, supervision, team building and goal setting and performance management.
• Working knowledge of department resources, programs and services and community resources, programs and services. 
• Working knowledge of Master & Subsidiary Agreements and Human Resource accountabilities delegated to a supervisor.  
• Working knowledge of the branch operational plan, and the departmental business plan. 
• In depth knowledge of Departmental Acts, legislation, policies and procedures including, but not exclusive to AISH Act, Income and Employment Supports Act, Maintenance Enforcement Act, Protection of Privacy Act, and all applicable regulations, policies, procedures governing these Acts.
• Knowledge of community agencies and services available, i.e. financial and social supports, treatment, vocational, assessment and rehabilitation services in the community.
• Preference will be given to applicants who have experience with social based programs, contact centre and supervisory experience. Knowledge of the AISH program is an asset. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work

• 8:15 am to 4:30 pm, Monday to Friday

Positions available

• 1 Permanent AISH Application Team Lead
• 1 Temporary AISH Application Team Lead (ending June 30, 2028)
• 2 Temporary AISH Adjudication Team Lead (ending June 30, 2028)

This competition may be used to fill future roles at the same or lower classifications. 

As these position are remote, you must have reliable high speed internet and located in the Province of Alberta.

Application Requirements

As part of the application process, you are required to:

• Complete all pre-screen questions.
• A cover letter outlining why you are applying to this role and how your experience relates to the qualifications is required.
• Complete any applicable pre-employment documentation requirements.
• In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
• A written assessment may be required in addition to a formal interview. 
• If a security screening is required:
• Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.