Location: Regina, Saskatchewan (occasional on-site presence required)
Language: English, strong written and verbal communication required
Duration: 18 month contract
Background Check Requirement: Criminal record check required

About the Opportunity
This is an exciting opportunity to contribute to large-scale technology initiatives within a dynamic, service-driven environment. You’ll play a key role in delivering solutions that enhance customer experience across contact centre operations, working at the intersection of business needs and modern technology.

You’ll collaborate with cross-functional teams including operations, IT, and external vendors to implement and optimize systems that support high-performing customer engagement. This role is ideal for someone who enjoys solving complex problems, driving projects forward, and making a measurable impact in a fast-paced setting.

What’s In It for You
You’ll join a collaborative and forward-thinking team that values innovation, continuous improvement, and knowledge sharing. This is a great opportunity to gain exposure to enterprise-level technology projects and contribute to meaningful transformation initiatives.

You’ll also benefit from a supportive environment that encourages professional growth, with opportunities to expand your technical expertise and influence how customer-facing technologies evolve.

Your Responsibilities
• You’ll lead or support the delivery of contact centre technology projects from planning through implementation
• In this role, you’ll collaborate with stakeholders to gather requirements and translate them into technical solutions
• You’ll work closely with vendors and internal teams to implement systems such as telephony, IVR, and CRM integrations
• You’ll track project progress and manage tasks using tools like Azure DevOps
• You’ll identify opportunities to improve processes and enhance system performance
• You’ll ensure solutions align with broader cloud and SaaS strategies

Skills and Qualifications
• 5+ years of experience delivering technology projects, ideally within contact centre environments
• Experience with contact centre systems such as telephony, IVR, workforce management, or CRM integrations
• Hands-on experience using Azure DevOps for project tracking and collaboration
• Familiarity with cloud-based and SaaS solutions
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.