Location: Calgary, Alberta

Language: English (professional written and verbal communication required)

Work type: Permanent, On site Monday to Friday

Background Check Requirement: Criminal record check and 2 professional references

 

About the Opportunity

Our client, a growing organization within the construction and building materials sector, is seeking a Sales & Customer Support Specialist to be the face and voice of their Calgary location. This role is ideal for someone who thrives in a customer-facing environment, enjoys building relationships, and can confidently support clients both in person and over the phone.

 

In this role, you will interact daily with customers, contractors and internal sales teams, ensuring they have the information, products and support they need. You will play a key part in creating a positive customer experience and process sales, ensuring orders are accurately entered, fulfilled and delivered on time. You will work closely with customers, contractors, and internal sales teams to understand needs, recommend next steps, and ensure a seamless experience from quote to order completion, while also coordinating logistics behind the scenes.

What’s In It for You

This is an opportunity to join a close-knit team where your contributions are visible and valued. You will gain exposure across multiple functions including sales, logistics, and operations, allowing you to build a well-rounded skill set. The organization offers a supportive environment with opportunities to take initiative, grow your responsibilities, and shape your career path over time.

 

Your Responsibilities

• You’ll process and manage customer orders, ensuring accuracy, timeliness and alignment with internal procedures
• You’ll coordinate with distributors, plants and third-party logistics partners to support order fulfillment and delivery timelines
• You’ll serve as a key point of contact for customers both in person and over the phone or email, handling product inquiries, order updates and day-to-day support
• You’ll support sales activities by preparing quotations, coordinating sample requests and maintaining ongoing account communication
• You’ll collaborate with internal teams, including credit and finance, to support account management and resolve any issues
• You’ll oversee inbound shipments and assist with logistics coordination, including compliance and documentation requirements
• You’ll look for ways to improve processes and contribute to a more efficient and seamless customer and order experience
• Willingness to work off-hours or overtime as needed for logistics deadlines

 

Skills and Qualifications

• Experience supporting sales activities and managing customer relationships
• 3-5 years of experience in inside sales or customer service within a product-based or distribution environment
• Strong organizational and communication skills, with the ability to manage multiple priorities in a fast-paced environment
• Comfortable coordinating order workflows, shipments and working with logistics or distribution partners
• Proficiency in Microsoft Office including Excel, Word and PowerPoint and a CRM system such as SAP or Salesforce or similar related system.
• Secondary school diploma or equivalent required. Post secondary education in Supply chain, Business or similar related field considered an asset
• Experience within supply chain, construction or building materials is considered an asset.

 

Note from the Hiring Manager

"We’re looking for someone dependable who can step in, take ownership and become a go-to person for both our customers and our team. If you’re someone who likes variety and being part of the day-to-day action, this could be a great fit."

 

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.